Resource Manager

Vizient•Chicago, IL

3d•Hybrid

About The Position

Kaufman, Hall & Associates, LLC, is seeking a Resource Manager to oversee the effective deployment of consulting resources across practices. This role serves as a critical bridge between leadership strategy and operational execution, ensuring staffing decisions align with client needs, business priorities, and consultant development. The Resource Manager is responsible for owning staffing workflows, driving utilization outcomes, and ensuring data integrity within the PSA and staffing tools, while coaching junior team members and partnering closely with practice leadership. This position reports to the Director, Resource Management.

Requirements

3–6 years of experience in resource management, professional services operations, HR, or workforce planning
Strong understanding of staffing models, utilization management, and consulting operations
Demonstrated experience working with PSA, CRM, or staffing tools (e.g., Dynamics, Salesforce, or similar)
Advanced proficiency in Excel and reporting tools
Strong analytical skills with the ability to translate data into actionable insights
Excellent organizational, communication, and stakeholder management skills
Proven ability to balance multiple priorities and make informed staffing decisions
Ability to own staffing decisions while collaborating effectively with leadership
Strong accountability for data accuracy and system integrity
Confidence serving as a go-to expert on PSA/staffing tools
Balance of analytical thinking and operational execution
Capability to coach junior team members while remaining hands-on
Applicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Kaufman Hall (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)

Responsibilities

Own and manage staffing assignments across one or more practices, balancing client demand, consultant skills, and utilization targets
Review and validate resource requests to ensure alignment with project scope, timelines, and business priorities
Partner with practice leaders and project managers to proactively match consultants to engagements
Monitor staffing pipeline, identifying risks, gaps, and redeployment opportunities
Serve as a primary subject matter expert on the PSA and staffing tools, ensuring consistent and effective use across teams
Ensure accuracy and completeness of all staffing data, including allocations, availability, and project assignments
Provide training, guidance, and ongoing support to consultants and leaders on system usage and staffing processes
Partner on system enhancements, reporting improvements, and process standardization
Monitor and manage utilization performance, partnering with leadership to address gaps and drive improvements
Own reporting on key KPIs, including utilization, capacity, and staffing forecasts
Analyze trends and provide insights to inform staffing decisions and workforce planning
Ensure accuracy and consistency of reporting outputs and underlying data
Provide guidance and oversight to Specialists and Senior Specialists, reviewing work and supporting development
Promote best practices in data entry, system usage, and staffing coordination
Help drive consistency in processes, documentation, and execution across the resource management team
Partner with Finance, HR, Recruiting, and Learning & Development on headcount planning, skills alignment, and workforce needs
Support performance management processes by ensuring accurate tracking of staffing history and feedback timing
Contribute to workforce planning discussions by providing data-backed insights on capacity and demand
Identify opportunities to improve staffing workflows, data quality, and reporting efficiency
Lead initiatives to standardize processes and enhance operational effectiveness
Maintain documentation for staffing processes, system usage, and data standards