Resource Management Coordinator

CBIZ•Philadelphia, PA

3d•Hybrid

About The Position

Our Philadelphia, PA Office is seeking a Resource Management Coordinator to support the Mid-Atlantic Tax Practice. This is a hybrid role, requiring a minimum of 3 days per week in the Market Street office.

Requirements

High School diploma or GED required
Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
Proficient use of applicable technology
Ability to work in a team environment as well as independently
Three to six years progressive operations/administrative experience with key experience in project management within the tax industry

Nice To Haves

Associate degree or bachelor’s degree in related field preferred
Experience supporting and/or staff scheduling in public accounting or professional services firm preferred
Experience with Prostaff or other scheduling software systems.
Strong metrics-focused with ability to use analytics to solve problems and develop solutions
Proficiency in Microsoft office skills, specifically with Excel required
Attentive to details and able to also step back and apply big picture thinking
Strong written and verbal communication skills and be able to communicate effectively to associates of all levels
Work well under pressure and with a team; ability to meet deadlines with accuracy
Excellent analytical and problem-solving abilities are a must, must be organized paying close attention to detail
Team player with desire to work in a fast-paced environment
Flexibility and openness to work on a variety of assignments, able to multi-task and learn processes quickly and apply the knowledge

Responsibilities

Ensure schedules are generated and updated on a regular basis to maximize efficiency of resources
Effectively fill resource engagement requests
Acquire a thorough knowledge of the skills of the staff and the skills required for each client
Manage multiple demands simultaneously, providing communication in real time about progress
Anticipate engagement conflicts and identify creative alternative solutions that prioritize engagement deadlines, maximize utilization, and minimize available hours
Facilitate collaborative discussions regarding resource assignments, utilization analysis between resource managers and tax leaders
Provide excellent client service by building strong relationships with managing directors, directors, managers, supervisors and staff
Prepare and analyze reports which include requirements planning, staff availability, staff boards, utilization, realization and staffing by client among others
Primary point of contact for unassigned staff and assisting with finding adequate work
Data entry of staff schedules into scheduling system and approving schedule requests
Collaborate with human resources manager and workforce planning manager to integrate new hires and current associates into appropriate engagement/project teams