HYBRID RESOURCE COUN/HOUSING FOCUSED CASE MGR

Homeward Bound of Marin•San Rafael, CA

19d•$20 - $30•Hybrid

About The Position

Homeward Bound of Marin helps individuals and families experiencing homelessness find their path to housing and stability. This role supports residents in a housing program for disabled adults, providing affordable housing for individuals transitioning out of homelessness. The Case Manager will assist residents with maintaining their housing, navigating challenges, and moving towards greater independence while maintaining a clean and healthy living environment. Through consistent, onsite support, this role ensures residents feel supported, seen, and genuinely set up for both short and long-term success.

Requirements

Bachelor’s degree in social work, psychology, social welfare, or a related field or two (2) years of experience in a related residential or housing program.
Minimum of two (2) years’ experience working with under-resourced or low-income populations; experience working with individuals experiencing homelessness unhoused populations preferred.
Experience in residential and/or housing programs.
Knowledge of Housing First, harm-reduction and trauma-informed principles.
Working knowledge of SSI, SSDI and other entitlement programs.
Experience with data entry systems (HMIS, Salesforce, or similar).
Proficiency with Microsoft Word, Excel, cloud-based systems, and Adobe.
Comfort working in a culturally and ethnically diverse environment.
Ability to sit and use a computer for moderate periods (1–3 hours per day).
Ability to stoop, crouch, kneel, or crawl occasionally.
Ability to lift or move objects up to 40 pounds.

Nice To Haves

Sense of humor encouraged.

Responsibilities

Manage a caseload of up to 8 individuals with intensive and outcome driven supportive services while delivering these services utilizing a Housing First approach.
Incorporate CalAIM care coordination and housing stabilization strategies into individualized housing and care plans, in collaboration with healthcare, behavioral health, and community-based partners.
Provide housing-focused case management in one-on-one and group settings.
Identify and address barriers to housing stabilization, including chronic homelessness, mental and physical health needs, substance use disorders, under-employment, lack of income, and other systemic barriers.
Prevent and/or resolve conflicts skillfully using a strength-based and trauma-informed approach.
Respond to urgent and crisis situations, including coordination with EMTs, fire, law enforcement, psychiatric services, and community partners as needed.
Provide supportive services, guidance, and referrals to community resources.
Engage program participants regularly and consistently to support program participation and progress toward housing stability while remaining flexible and creative around interventions.
Coordinate closely with the County behavioral health team working onsite and attend weekly care conference meetings.
Assist with facilitating regular activities on-site that support housing focused programming.
Collect monthly rent checks and log payments in agency database.
Provide bus tickets, make change for laundry and support activities of daily living while responding to requests for support from tenants as needed.
Support regular cleaning on housing floors while ensuring all shared spaces meet agency cleanliness standards.
Facilitate maintenance needs in collaboration with Program Manager and maintenance crew.
Communicate tenant concerns to Program Manager in a prompt and timely manner.
Complete timely, accurate, and compliant documentation, including case notes, assessments, care plans, and progress updates, in accordance with policies and funder requirements.
Ensure client records clearly demonstrate eligibility, service delivery, engagement, and progress toward housing goals.
Maintain accurate and timely data entry in HIPPO (Salesforce database) and HMIS.
Meet all documentation and case management deadlines, including intake, enrollment, reassessments, housing goals, and discharge documentation.
Participate in quality assurance, monitoring, and audit processes, including responding to documentation reviews and corrective actions.
Develop, implement, and regularly update individualized, client-centered housing and care plans.
Monitor, document, and adjust plans proactively to address changing needs or barriers.
Coordinate services with internal teams and external partners to ensure continuity of care and timely referrals.
Document housing and service outcomes to support program performance measurements and grant reporting.
Manage a hybrid caseload and bi-weekly/monthly meetings, with strong organization, time-management, and prioritization skills.
Communicate clearly and professionally with supervisors, team members, volunteers, and program participants.
Participate in weekly supervision, program meetings, all-staff meetings, and required training.
Maintain confidentiality and comply with all agency policies, including HIPAA where applicable.
Contribute positively as a collaborative, accountable member of the Homeward Bound team.
Perform other duties as assigned.