Housing Focused Case Manager - CCFRC

The Road Home•Midvale, UT

19h•Onsite

About The Position

The Road Home is a non-profit social services agency dedicated to ending homelessness for over 100 years by providing emergency shelters, supportive services, and housing-focused rental assistance. They are seeking compassionate individuals to make a difference in the lives of others and their communities. The Road Home is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered. They welcome applicants from all backgrounds who share their passion for ending homelessness, collaboration, and compassion.

Requirements

Applicants must be authorized to work for ANY employer in the U.S.
Ability to speak fluently in both Spanish and English
Ability to safely operate an agency vehicle to transport guests.
Use creative problem-solving to help guests overcome housing barriers.
Ability to network and build relationships with community partners to find housing options.
Maintain strong organizational skills for accurate record-keeping and timely case notes.
Demonstrate emotional regulation skills to remain calm and composed during high-pressure situations, maintaining professionalism in all workplace interactions.
Strong interpersonal skills and ability to work with diverse populations.
Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
Ability to accept supervision, direction, and feedback with openness.
Be reliable, dependable, and consistent in attendance.
Ability to lift and move heavy items up to 50 pounds.
Ability to sit, stand, and move for at least an hour at a time or more.
Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
Ability to use stairs or steps.
Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.

Nice To Haves

Experience working with diverse and/or vulnerable populations is preferred.
Lived, work, or volunteer experience OR a degree in a related field is preferred.

Responsibilities

Provide trauma-informed, guest-driven case management services to individuals experiencing homelessness with the primary goal of facilitating rapid access to stable housing.
Engage with individuals at Resource Centers, connecting them with critical community resources, and supporting their transition into housing.
Collaborate with the shelter team to identify common barriers to housing and help develop strategies and procedures to address these needs on a shelter-wide scale.
Help individuals experiencing homelessness secure stable housing.
Assist guests in identifying housing barriers and connect them with appropriate community resources.
Celebrate housing achievements and assist guests with the process of moving into their new homes.
Use agency vehicles to transport guests to housing appointments and viewings.
Support the Housing Navigation team by assisting clients with housing searches and application completion.
Work with a diverse caseload of guests to establish individualized goals and complete housing plans.
Engage with all guests weekly to connect them with resources, discuss housing options, and update housing plans as needed.
Follow agency guidelines to maintain healthy and professional boundaries with guests.
Collaborate daily with all departments to promote a supportive and effective team environment.
Seek out, engage, and network with community partners to identify new housing options and additional resources.
Attend daily open office hours as a team to interact with guests and provide resources that support their housing goals.
Attend weekly team meetings and actively contribute to case-conferencing discussions.
Maintain accurate records, detailed case management notes, and required statistical data.
Complete all case notes in a timely manner each week.
Step in and assist other shelter teams with tasks as needed, including dorm cleaning, front desk coverage, meal support, and other duties to ensure smooth operations across all departments.
Participate in special agency projects, as needed.
Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
Participate in emergency drills and environmental safety activities, as required.
Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
Provide direct, trauma-informed case management, including crisis intervention, ongoing assessment, goal setting, and creative problem-solving utilizing a network of community resources.
Respond effectively to high-stress situations using de-escalation techniques and agency training.
Collaborate with the crisis clinician and other team members to support individuals experiencing mental or behavioral health challenges.
Facilitate difficult conversations with guests regarding program expectations, roommate conflicts, and potential program exits when necessary.
Set and maintain healthy professional boundaries using a Trauma-Informed Care framework.
Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.
Maintain healthy boundaries using trauma-informed approaches in all interactions.
Must pass a pre-employment background check and drug screening.