DSHS HCLA Social and Health Consultant 4

State of Washington•Multiple Locations Statewide, WA

1d•Hybrid

About The Position

Seeking three Resource Development Program Coordinators passionate about making meaningful impacts on Washington’s intellectual and developmental disability community. You will serve as a dedicated coordinator to help ensure the people we serve have access to high-quality, reliable services close to home. In this role, you will play a critical role in shaping the statewide service landscape—driving provider recruitment and training, supporting contract implementation, analyzing service trends, and advising leadership on emerging needs. Your work will help ensure access to services our clients need to thrive in their communities. The Resource Development Program Coordinators will focus on developing a state-wide plan for a process improvement to better recruit, onboard, develop and retain providers. They will build on the work of the current Provider Recruitment, Onboarding, and Retention Initiative, which is led by DDCS in partnership with the Governor’s Your Washington team. Funded by the HCBS Access Rules Project, these three new positions will take a fresh, systematic approach to reviewing our state-wide provider network against the Access Rules goals found below and create a strategic plan to better meet those goals. The people who thrive here are self-directed systems thinkers who can build structure where little exists, communicate clearly across levels, and stay solutions-focused when timelines are tight. In your first 90 days, your top priority will be standing up a strategic project itself — defining assignments, building a communication plan, and establishing a clear scope of work. Experience in project management, contracting, or provider engagement is a plus — we'll align assignments to what you bring to the table. Please note: This position currently has approval to work a flexible/hybrid schedule, as business needs allow. Therefore, the successful applicant could predominantly telework, or if preferred, office space may be issued. Occasional statewide travel may be required based on business needs. Project employment: This is meaningful, high-visibility project employment. Although temporary, it is benefit-eligible and is expected to be funded through June 30, 2027.

Requirements

One year of experience as a Social and Health Program Consultant 3 or equivalent.
Two years of experience as a Social and Health Program Consultant 2 or equivalent.
A master's degree in social work, health or social science, public administration, or a related field AND four years of professional experience planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.
A bachelor's degree in social work, health or social science, public administration, or a related field AND five years of professional experience planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.
A combination of education and professional experience totaling at least nine years.
Understanding of programs, principles, regulations, and statutes related to public benefits and services, including but not exclusive to: Home and Community Based Services Waivers and DDA Contracts.
Experience independently planning, organizing, and producing quality deliverables in multiple assignments with tight time frames.
Demonstrated ability to collect and analyze data from multiple systems and make thoughtful recommendations that result in positive program changes.
Demonstrated ability to develop positive working relationships with a broad range of individuals and entities – internal and external
Demonstrated ability to develop, plan coordinate, recruit, onboard and help train potential contracted providers.
Excellent communication skills, ability to write and speak effectively with management, peers, clients, client families, providers, partners, agencies and other stakeholders as required to carry out the assigned duties of this position.
Ability to act as a liaison between headquarters staff, technical staff, and field services staff to ensure good communication regarding user needs and system requirements.
Ability to link and communicate DDCS’s values with program, policy, and practice.

Nice To Haves

Experience in project management, contracting, or provider engagement is a plus
Results-based accountability, PowerBI dashboarding, performance-based contracting, curriculum development, and visual or graphic design are also of interest.

Responsibilities

Conduct statewide service analyses to identify gaps in the provider network and develop targeted strategies to address them — with a focus on rural, tribal, and historically underserved communities.
Evaluate, plan, develop and execute special project assignments by executive management that require experience in HCBS programs.
Coordinate closely with permanent SHPC-4s who are operationalizing the plan in the field
Identify gaps in the provider network and develop targeted strategies to address them — with a focus on rural, tribal, and historically underserved communities
Contribute to statewide recruitment efforts for 20+ services and facilitate their contracting, onboarding, training and monitoring efforts.
Partner to refine a statewide process improvement implementation plan to better recruit, onboard, develop and retain providers.
Design and maintain statewide resource development dashboards and reporting mechanisms to capture recruitment efforts and track trends.
Facilitate resolutions and troubleshoot issues between DDCS field staff and providers regarding service delivery.
Apply equity, diversity, accessibility, and inclusion (EDAI) principles across all work
Track outreach activities and engagement outcomes using established tools