Resource Counselor
JABA•Charlottesville, VA
10d
About The Position
The Resource Counselor serves as the first point of contact for individuals seeking information about long-term care services and community resources. This role provides professional, unbiased guidance and referrals, helping individuals, caregivers, and professionals identify needs and connect to appropriate services in a timely, person-centered manner.
Requirements
- Strong communication and active listening skills
- Ability to assess needs and problem-solve effectively
- Highly organized with strong attention to detail
- Comfortable managing multiple tasks and priorities
- Ability to build relationships with diverse populations
- Team-oriented with a commitment to excellent service
- Associate degree or higher preferred
- Minimum of 3 years of experience in human services or a related field
- Options Counselor Certification within 3 months of hire
- Inform USA (The Association for Community Navigators) Certification within 1 year of hire
Responsibilities
- Respond to inquiries from community members, caregivers, and professionals
- Provide accurate information and referrals to services within JABA and the community
- Use a person-centered approach to assess needs, preferences, and goals
- Maintain accurate records and complete timely data entry
- Research and stay current on available programs and resources
- Collaborate with internal teams and community partners
- Represent JABA at meetings and occasional community events
Benefits
- Meaningful work that impacts your community
- Collaborative and supportive team environment
- Commitment to diversity, equity, and inclusion
- Opportunities for professional growth and development
- Equal Opportunity Employer
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
