Resource Coordinator

Eaton Corporation•Chandler, AZ

1d•$69,000 - $101,000•Onsite

About The Position

Eaton’s Engineering Service & Systems Division division is currently seeking a Resource Coordinator in Chandler, AZ. The expected annual salary range for this role is $69000 - $101000 a year. Eaton’s Engineering Service & Systems division assists customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities. The Resource Coordinator is a pivotal position to the District Operations Center’s success. Resource Coordinators work with all stakeholders, internal and external, to understand the details of the job to coordinate staffing and consequent customer entrance requirements, materials and test equipment orders, and manage time entry.

Requirements

High School Diploma or GED equivalent
Minimum of three (3) years of experience with customer service, scheduling, planning, or project coordination in a manufacturing or service environment
Prior sales force experience
Must be authorized to work in the United States without company sponsorship now and in the future

Nice To Haves

Associate’s degree from an accredited institution
Knowledge of power distribution, control products, as well as field service practices and procedures, employee relations and quality programs.

Responsibilities

Responsible for appropriate resource planning of field service employees within Salesforce
Review Salesforce time entry and manage unassigned time- any jobs without purchase orders assigned time to jobs once they were received
Update job schedule due to customer changes, emergency work, and schedule changes
Schedule warranty, emergency, and productive jobs
Obtain necessary test equipment and materials based on job requirements
Ensure District Operations Center and/or Eaton employees on-site meet customer entrance requirements, including coordination of required trainings, background checks, drug screenings, etc.
Field emergency customer calls to gather critical information and pass it on to the appropriate party for action
Provide clear project details and customer expectations on work to be performed
Complete work order requirements and update when orders can be invoiced
Participation in backlog meeting reviews
Strong communication with sales engineers, Sales, and customers
Handles administrative tasks of District Operations Center - shipping and receiving, ordering test equipment or materials needed of job sites