Resource Coordinator

Children's Network of Hillsborough•Tampa, FL

1d•Onsite

About The Position

The Children’s Network of Hillsborough is committed to working with the community to protect children and preserve families. The General Purpose of this Job is to assist Child Protective Investigators (CPIs) with requests for services intended to prevent removal of children from their families. This role involves evaluating referrals for front-end family preservation type services, assigning and staffing cases to the appropriate provider, troubleshooting barriers to services, analyzing trends and needs, reviewing requests for ancillary paid services needed throughout the investigation, and participating in case staffings and contract monitoring activities. The position also provides case management for Family Support Services (FSS) cases deemed “safe but high risk” by DCF Investigations. Additionally, this role may be expected to schedule and facilitate Case Transfer Staffings (CTS), which are district-wide staffings between DCF Investigations and the Case Management Organizations (CMOs) for case transfer.

Requirements

Bachelor’s Degree from a four-year accredited college or university in social work, counseling, human services, psychology, or related field, and two (2) years of child welfare related experience is preferred.
Child Welfare Professional Certification required.
Proof of education is required.
Certification as a Child Protection Professional is required.
Valid driver’s license required, with proof of insurance.
Driver’s license check is a requirement.
Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE) (Required).
Drug Screening is a requirement.
Children’s Network participates in E-Verify.
Must be skilled in assessing family needs, coordinating and tracking service referrals, and ensuring provider responsiveness and family engagement.
Experienced in crisis intervention and family preservation, including preventing “lock-out” situations and youth entry into the child welfare system.
Adept at facilitating multi-agency staffings, preparing authorizations, conducting home visits, and maintaining accurate documentation.
Proficient in FSFN, CCWIS, Microsoft Office Suite, and other case management systems, with strong communication, organizational, and collaboration skills.
Knowledgeable in community resources and able to manage multiple priorities to support program goals.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedural manuals.
Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to be proactive, as well as handle problems involving several concrete variables in standardized situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.

Nice To Haves

Bachelor’s Degree from a four-year accredited college or university in social work, counseling, human services, psychology, or related field, and two (2) years of child welfare related experience is preferred.

Responsibilities

Receive and review referrals for a variety of family preservation services and assign and staff cases to appropriate provider.
Assess and identify needs of families as referred by CPI, to provide resources and referrals to families as indicated by assessing needs; includes referrals for resources and services including childcare, Medicaid, mental health referrals, emergency shelter/housing, transportation, and other resources as defined by federal, state, local, and judiciary requirements.
Track referrals to determine provider responsiveness and to confirm family engagement in services.
Assign and complete Parent Needs Assistance (PNA) referrals.
Work with Department of Children and Families and Department of Juvenile Justice on early identification of potential “lock-out” situations and teens at risk of entering the child welfare system. Once identified work with parents and youth to prevent the lock-out and preserve the family.
Coordinate, schedule, and facilitate circuit-wide staffings between Department of Children and Families Child Protection Investigations Department and Case Management Organizations.
Work with the Utilization Management Team to prepare initial authorization of paid, purchased, and contracted services funded by the Lead Agency within three (3) working days of the case transfer staffing for child(ren) that require ongoing protective services.
Complete Home Studies on occasion as needed.
Complete field visits/home visits on occasion as needed.
Review staffing packets for accuracy and thoroughness of information.
Participate in C13 Community Interagency Staffing calls as needed.
Enter data into automated systems including FSFN (Florida Safe Families Network) and CCWIS (Comprehensive Child Welfare Information System).
Produce reports as requested.
Work in collaboration with system and community stakeholders to assist relatives and non-relatives so children can remain with family/friends and prevent them from entering the system of care.
Attend community meetings as assigned.
Establish an effective communication system with the Child Protective Investigators and other providers for the exchange of all appropriate information.
Monitor email on a daily basis.
Perform other related duties as required.