Resource Coordinator

Cariloop • Remote, US,

4d • Remote

About The Position

Cariloop is seeking qualified individuals to join their Care team as a Resource Coordinator. This position plays a vital role in supporting the needs of their diverse member base across pediatric and adult audiences. As a Resource Coordinator, you will independently research, evaluate, vet, and synthesize provider resources that enable members to make informed care decisions for themselves or their loved ones. In this role, you will engage with various external stakeholders, such as healthcare professionals, dependent care providers, and community resource advocates, while working collaboratively with your team to provide seamless support delivery to caregiving members. This is a great opportunity for someone with a background in case management, social services or the medical/health and human services field. If you enjoy collaboration and are passionate and comfortable helping others, we encourage you to apply.

Requirements

• Must be at least 18 years of age and have a High School Diploma or equivalent.
• 5 years of experience working in case management, social services or the medical/healthcare field role.
• Adept at working with computer systems and communication applications, such as a Mac computer system Google Suite or Slack, and comfortable providing customer service support over the phone.
• Ability to multi-task to accomplish workload efficiently.
• Ability to work from home with dedicated space for phone call communication.

Nice To Haves

• Undergraduate education or completion of a health professional certification program is desired.
• Bilingual proficiency strongly preferred

Responsibilities

• Manage an interdisciplinary caseload working across service lines for pediatric, adult, and education members.
• Process, vet, and fulfill requests, ensuring members have access to trusted, high-quality resources.
• Conduct phone interviews with relevant external parties to gather information or resources based on member needs.
• Conduct web research to identify and collect community resources, information and availability of professional care services, and similar provider information.
• Contact dependent care providers to inquire about availability, prices, and other necessary details.
• Verify state licensing requirements.
• Synthesize research and information collected to process requests within designated turnaround times.
• Collaborate and actively support other Resource Coordinators or Care Team members to ensure seamless service delivery.
• Perform other administrative duties as assigned.

Benefits

• Comprehensive medical, dental, and vision insurance coverage
• Employer contributions to 401k retirement plans and Health Savings Accounts (HSA)
• Company-sponsored life, short-term, and long-term disability insurance
• Access to Cariloop's member portal and services for both you and your family
• Annual stipends through our partner UrbanSitter, providing access to trusted care for your entire household, spanning childcare, tutoring, pet sitting, housekeeping, and senior care services
• Open time-away policy and 14 paid company holidays yearly
• Quarterly mental health days
• Paid volunteer time away
• Fully paid caregiver leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED