Resource Center Specialist

Pioneer BankRoswell, NM
Onsite

About The Position

Pioneer Bank is seeking a passionate and customer-service-oriented individual to join their team as a Resource Center Specialist in Roswell, NM. This role offers a competitive wage of $16 - $18 per hour and a supportive, close-knit team environment. Pioneer Bank has been dedicated to making a positive difference since 1901 and is committed to building strong relationships with customers and supporting local communities. They offer a career that combines excellence, recognition, and a fantastic workplace culture.

Requirements

  • High school diploma or equivalent
  • Ability to use a computer keyboard and a 10-key calculator by touch
  • Ability to relate and empathize with others while maintaining a friendly, cheerful demeanor
  • Strong communication and interpersonal skills
  • Basic computer skills

Nice To Haves

  • At least 1 year of relative job experience

Responsibilities

  • Assisting customers with all questions and issues related to their accounts via phone.
  • Using extensive knowledge of Pioneer Bank's products and services regularly.
  • Frequent communication with management to address recurring and problematic issues or to propose ideas for improvement.
  • Handling retail internet banking solutions, customer phone services, branch reports, and file maintenance.
  • Managing mobile banking solutions, bill pay solutions, and business internet banking solutions.
  • Addressing Visa card issues, including foreign authorizations and disputes.
  • Processing ACH/check stop payments and check orders.

Benefits

  • Medical, dental, vision, and life insurance
  • 401(k)
  • Paid time off (PTO)
  • Paid holidays
  • Tuition reimbursement
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