Resource Center Specialist

Pioneer Bank•Roswell, NM

5d•Onsite

About The Position

Pioneer Bank is seeking a passionate and customer-service-oriented individual to join their team as a Resource Center Specialist in Roswell, NM. This role offers a competitive wage of $16 - $18 per hour and a supportive, close-knit team environment. Pioneer Bank has been dedicated to making a positive difference since 1901 and is committed to building strong relationships with customers and supporting local communities. They offer a career that combines excellence, recognition, and a fantastic workplace culture.

Requirements

High school diploma or equivalent
Ability to use a computer keyboard and a 10-key calculator by touch
Ability to relate and empathize with others while maintaining a friendly, cheerful demeanor
Strong communication and interpersonal skills
Basic computer skills

Nice To Haves

At least 1 year of relative job experience

Responsibilities

Assisting customers with all questions and issues related to their accounts via phone.
Using extensive knowledge of Pioneer Bank's products and services regularly.
Frequent communication with management to address recurring and problematic issues or to propose ideas for improvement.
Handling retail internet banking solutions, customer phone services, branch reports, and file maintenance.
Managing mobile banking solutions, bill pay solutions, and business internet banking solutions.
Addressing Visa card issues, including foreign authorizations and disputes.
Processing ACH/check stop payments and check orders.