Resource Center Specialist

Overstock.com • Dallas, TX

21h • Onsite

About The Position

We Go Beyond:
At Bed Bath & Beyond, we believe that everyone should “Be You!”. Bed Bath & Beyond is a community that upholds a culture of understanding, acceptance, and respect. We believe a person’s individuality, traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more inclusive environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.

Requirements

• At least two years of relevant experience
• Proficient with industry technology, including but not limited to Microsoft applications and operating systems, MacOS/iOS, and Android.
• Proven experience with mainstream ITSM systems such as ServiceNow, Remedy, etc.
• Proven technical and problem-solving skills
• Based in Dallas/Ft. Worth area
• On-call capacity, which includes evenings and weekends on a rotating basis with the Resource Center team
• Ability to work Weekends – Saturday and Sunday shifts required
• Ability to travel 5% a year, based on the business needs
• Ability to work in a constant state of alertness and a safe manner
• Ability to perform training in the moment for coaching opportunities with subjects related to store systems and processes
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
• Knowledge of industry business and passion for following trends in the industry
• Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization
• Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
• Flexible, with a positive attitude and passion for knowledge
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once
• Possesses focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure
• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
• Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing

Nice To Haves

• Bachelor’s degree or comparable certification in technology, preferred

Responsibilities

• Serves as central point of contact for employee requests from all areas of the company (Stores, Distribution Centers, and Home Office) in the following areas:
• Troubleshoots, diagnoses and then documents issues related to systems, network, and processes
• Uses monitoring systems to analyze network and system status
• Facilitates and follows-up on communication and coordination with other departments for resolution of issues
• Processes end-user systems, hardware, and software requests across the company
• Ability to quickly react and effectively communicate during the incident management process in a calm and concise manner, and lead when necessary
• Detailed logging of all relevant information from each interaction into the ITSM system.
• Maintains POS-related equipment and emergency kits
• Maintains documentation and training for many procedural and technical areas of store operations
• Acting as the subject matter experts to assist in developing and writing instructions and updates to store operating procedures
• Identifies areas of opportunity and provides necessary follow-up—communication, clarification, and/or updates to procedures
• Maintains and updates Store Systems troubleshooting and quick reference guides
• Develops topics for the online knowledge base
• Manages email distribution list recipients
• Security-first mindset for internal information and transfers of privileged IT data
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information
• Coordinates and participates in weekly update meetings with other areas—Store Systems, Information Systems, and Training
• Provides training to new Home Office and Distribution Center employees
• Consistently arrives promptly to work the assigned schedule
• Performs other requested tasks and duties as assigned

Benefits

• 401k (6% match)
• Flexible Schedules
• Tuition Reimbursement, Leadership Development Program, & Mentorship Program
• Employee Resource Groups (LatinX, Black Employee Network, LGBTQIA+, Women’s Network, Women In Tech)
• And More…
• Benefits vary based on position, tenure, location, and employee election

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level