Resource Center Associate

Corewell Health • Saint Joseph Charter Township, MI

7d • Onsite

About The Position

The Resource Center Transport Dispatcher role supports hospital operations by coordinating patient transport and environmental services (EVS) while also providing occasional direct transport assistance as workload requires. This position functions as a centralized communication hub, managing high-volume incoming communications, dispatching tasks, coordinating specialty beds and equipment, supporting scheduling and daily operations, and ensuring efficient patient flow while delivering exceptional customer service and maintaining safety and confidentiality standards.

Requirements

• High School Diploma or equivalent
• CRT-Basic Life Support (BLS) - AHA American Heart Association Patient Transport 90 Days OR CRT-Basic Life Support (BLS) - ARC American Red Cross Patient Transport 90 Days

Nice To Haves

• Associate's Degree in Facilities, Criminal Justice, Security, Public Administration, Emergency Management or equivalent
• 2 years of relevant experience Security, Emergency, Medical, or Facilities Dispatch Communication experience or two combined years of customer service, call center, or dispatching experience
• 1 year of relevant experience experience with Microsoft Office
• 1 year of relevant experience working knowledge of security systems technology (video management, access control, and radio communications system)
• 1 year of relevant experience Emergency Telecommunicator Certification (ETC)

Responsibilities

• Answer and manage high volume phone lines and other devices pertaining to the position in a timely professional manner
• Dispatch EVS cleaning requests
• Coordinate real-time breaks and lunch coverage to maintain staffing levels
• Coordinate and order specialty beds
• Assign, track and communicate Transport and EVS tasks
• Requires assisting with transporting patients and equipment while ensuring proper identification for patients, safety and clear communication with the Nursing team.
• Efficiently dispatch and continuously coordinate transport requests.
• Provide professional customer service at all times

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED