Resource Center (ADRC) Manager

State of Indiana•Indianapolis, IN

8d•$53,222•Onsite

About The Position

This role, Indiana Aging & Disability Resource Center (ADRC) Manager, ensures that the network is equipped with the tools and knowledge to achieve state and federal objectives around access to information, community resources, and long-term services and supports. You will play a key role in leading and implementing Indiana's No Wrong Door efforts. In your role, you will provide technical assistance, monitoring, and oversight to the center in a manner that promotes consistent, high-quality, and person-centered access to resources through the network. The role provides regular reviews of contractual activity to ensure compliance with contractual requirements, including creation and monitoring of corrective action plans to resolve areas of non-compliance. You will also coordinate with and assist other home and community-based service programs. The goal of this role is to strengthen program accountability through effective contract oversight, including monitoring contractor performance, ensuring compliance with the state and federal requirements, and evaluating waiver-related front door activities. The ability to apply strong analytical skills, including proficiency in Excel and data interpretation, to identify trends, validate reporting will support continuous program improvement. The ideal candidate will possess the ability to synthesize complex federal and state statutes and guidelines to make independent decisions in the administration of programs. They will be able to demonstrate success as a self-starter, capable of working effectively with minimal day-to-day direction; effectively collaborate and communicate with internal and external stakeholders; interpret data and reporting. Knowledge of principles and practices of Home & Community Based Services (HCBS) service delivery, understanding of person-centered thinking practices, principles of trauma-informed care, and social determinants of health is preferred.

Requirements

Specialized knowledge in program subject matter obtained through experience and/or education.
Specialized knowledge of program area including pertinent rules and regulations.
Extensive knowledge of all source materials and references including federal and state laws governing the programs.
Ability to develop and implement new principles and policies and discern any far-reaching implications.
Ability to communicate orally and in writing.
The ability to apply general rules to specific problems to produce answers that make sense.
Ability to work effectively with a wide variety of stakeholders.
Working knowledge of accounting and budget principles.
Ability to delegate work, set clear direction, and manage workflow.
Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
At least 7+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Nice To Haves

Knowledge of principles and practices of Home & Community Based Services (HCBS) service delivery
Understanding of person-centered thinking practices
Principles of trauma-informed care
Social determinants of health

Responsibilities

Establish program objectives, KPIs, and actions to achieve them.
Develop, update, and monitor all policies and procedures related to the program area.
Interpret and explain policies, rules, regulations, or laws to leadership or customers.
Implement corrective action plans to solve program problems.
Analyze, prepare, and disseminate monthly and annual program reports.
Review budget and make budgetary recommendations to improve the program area finances.
Ensure program requirements meet federal and state policies and grants compliance.
Assist in the development and train employees or agency consultants on program requirements and usage.
Coordinate and deliver communication plans and communications.
Serve as a liaison between agency and other state and federal agencies.
Serve on management committees or other governing boards.
Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.
Ensure work adheres to quality standards, deadlines, and proper procedures.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers, Up to 15 hours of paid community service leave, Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
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