Resource Assignment Analyst

U.S. Legal Support•St. George, LA

5d•Remote

About The Position

At U.S. Legal Support, our success starts with coordination—and that’s where you come in. As a Resource Assignment Analyst (RAA), you’ll play a key role in coordinating and assigning interpreters for client-requested proceedings across the country. This is a fast-paced, detail-driven role that blends scheduling, administrative support, and client communication. You’ll work closely with internal teams, external partners, and clients to ensure every assignment runs smoothly and efficiently. If you enjoy keeping things organized, solving problems on the fly, and delivering great customer service, you’ll thrive here.

Requirements

Current or prior experience as a Resource Assignment Analyst (RAA)
Strong administrative and customer service experience
Excellent written and verbal communication skills
High level of organization with the ability to multitask in a fast-paced environment
Strong attention to detail and commitment to accuracy
Self-motivated with a strong work ethic and results-driven mindset
Dependable and reliable with strong attention to detail
Flexible and able to adapt under pressure
Strong problem-solving and critical-thinking skills
Client-focused with a professional and approachable demeanor
Clear and effective communicator

Responsibilities

Review, edit, and maintain the job calendar daily to ensure accuracy and coverage
Coordinate and assign interpreters based on client needs, availability, and requirements
Partner with internal teams to understand service requests and align on priorities
Communicate with clients and external resources via phone and email in a professional, timely manner
Monitor incoming requests and respond quickly to last-minute changes or cancellations
Collaborate with the Scheduling Team to ensure work orders are completed accurately and on time
Support special projects and additional tasks as needed