Resource and Data Coordinator

THE CRISIS CENTER OF TAMPA BAY INC•Tampa, FL

4d•Onsite

About The Position

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Resource Coordinator, Veterans Program position, assists with the organizational effectiveness of the resource department by maintaining the 2-1-1 Resource Database. This position reports to the DART Supervisor and in his or her absence the Manager of Operational Performance.

Requirements

High school diploma or equivalent is required.
U.S. veteran of a branch of the United States Military Forces including the Coast Guard and National Guard (honorably discharged, retired or reservist).
Copy of DD-214 required as proof of military service.
Above average computer skills; including experience working in Microsoft Office environments is required.
Complete pre-service training requirements including: CCTB Core Training within the first sixty days of employment.
Complete ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.
Complete Certified Peer Specialist - Veterans within 12 months of employment.
Knowledge of state/national accreditation and certification standards of AIRS, AAS & CONTACT USA.
Knowledge of community resources.
Knowledge of the method of data collection and report writing.
Knowledge of Windows-based computer operating system and basic software programs.
Ability to demonstrate commitment to customer service.
Ability to communicate effectively with others, verbally and in writing.
Ability to work well under stress.
Ability to problem solve and make decisions.
Ability to determine work priorities and ensure proper completion of work assignments.
Ability to establish and maintain effective working relationships with others.
Ability to work independently.

Nice To Haves

Paid, or unpaid, peer support experience is a plus.
Certified Peer Specialist - Veteran a plus.
Experience in working with an I&R database and knowledge of national classification standards (AIRS/INFO LINE Taxonomy) is a plus.

Responsibilities

Assist with the organizational effectiveness of the resource department by maintaining the 2-1-1 Resource Database, which includes the following sub-directories: veteran support services, transportation, early childhood, alcohol/substance abuse, and mental health.
Review caller/client records for quality assurance; preparing reports and documentation as needed to comply with statutory and funding requirements.
Formally update the agency and program information in the I&R database on an annual basis.
Index the I&R database and make it accessible in ways that support the I&R process using mandatory search methods as require.
Classify all programs in the I&R database using the AIRS/INFO LINE Taxonomy.
Communicate on a regular basis with division staff and volunteers.
Knowledge of and comply with HIPAA regulations.
Have knowledge of and comply with the policies and procedures of the Agency.
Expected to meet all contracted deliverables.
Expected to maintain an average score of 80% or greater on all individual performance metrics.
Perform such other duties as may be assigned by the supervisor.