Resort Services Associate

Casino Del Sol•Tucson, AZ

18h•Onsite

About The Position

Provides administrative and clerical support to Housekeeping Management in all phases of operation. Provides outstanding guest service at all times.

Requirements

Knowledge of Opera application, Tribal Enterprise Division’s (TED) reservation software system.
Knowledge of departmental and Tribal Enterprise Division’s (TED) internal controls, policies, and procedures.
Knowledge of guest service principles and practices.
Knowledge of multi-line telephones and standard office equipment such as photocopiers and fax machines.
Good telephone and basic clerical skills.
Good communication and interpersonal skills
Ability to become computer proficient with Microsoft Office Suite software, especially word processing, as well as reservation software and point of sale systems.
Ability to work in a fast paced environment and cheerfully handle stress.
Ability to analyze information, problem solve, and make sound decisions.
Ability to read, write, and complete any necessary paperwork.
Ability to lift and move twenty (20) or more pounds, with or without a reasonable accommodation.
Ability to maintain the physical stamina required in a fast paced work environment, including an ability to stand for long periods of time.
High school or General Equivalency Diploma AND six months directly related clerical experience OR any equivalent combination of academic education, professional training, or work experience.
May be required to pass successfully pass a job-related test.
Six (6) months of guest service experience.
Must be able to work a schedule that fits department needs (may require shift changes, weekends, holidays, special events), including overtime, as needed.
Demonstrated track record of integrity and confidentiality.
Demonstrated track record of initiative, reliability and responsiveness.
Must have employment eligibility in the U.S.
Must be able to obtain, maintain, and retain a valid non-gaming license.

Nice To Haves

Bilingual (English/Spanish).

Responsibilities

Ensures that guest accommodation needs are met during their hotel stay and ensures that complete satisfaction is confirmed.
Keeps in constant communication with the Housekeeping and Facilities units to maintain an up-to-date list of guest room supplies (i.e. toiletries, magazines, light bulbs, etc…).
Serves as liaison between Housekeeping and Front Desk.
Monitors and updates Opera system reflective of guest room status.
Answers calls on multi-line telephones and takes action such as taking messages or transferring calls.
Logs guest “lost and found” items and ensures they are directed to Security on a daily basis.
Documents guest room “incidental usage” (i.e. water, snacks, etc…) and ensures accurate charges are reflected on folio.
Maintains constant awareness of services, promotions, and events offered by the Tribal Enterprise Division (TED) to inform guests.
Promotes the hotel’s retail outlets through pro-active selling.
Provides outstanding guest service during guest stays by responding to requests quickly and cheerfully; refers request to supervisor, if unable to fulfill.
Supports management staff by alerting them to potential problems and making recommendations to improve productivity, reduce costs, and improve guest service.
Maintains daily call and key check-out log.
Performs other job-related duties as assigned.