Resort Services Manager

Sunshine Village Corporation•Banff, AB

2d•Onsite

About The Position

The Resort Services Manager is a new position that is responsible for the strategic leadership, operational management, and continuous improvement of Sunshine Village’s custodial department. This role oversees all custodial operations across all Resort facilities (Bourgeau Base, Goat’s Eye, and the Village Area), ensuring exceptional standards of cleanliness, safety, compliance, and guest experience for thousands of daily visitors in a dynamic alpine environment. The Resort Services Supervisor reports to the Food and Beverage General Manager, or designate, works closely with Facilities and Building Maintenance, Hotel Housekeeping Supervisor and with all indoor and outdoor departments, suppliers, vendors, and Resort contractors.

Requirements

Previous custodial and leadership experience (2+ years) preferred in a large multi building environment.
Proven track record of custodial excellence.
Proven passion for all things custodial, with excellent attention to detail and safety.
Administrative experience, including inventory ordering and stock control.
Positive, social and friendly attitude.
Prepared to work flexible schedules (weekends, holidays, overtime when approved).
Prepared to work indoors and also outdoors in all weather conditions (appropriate footwear, layers, etc.)
Calm under pressure and patient.
Maintain professional conduct when in uniform on or off-duty.
Effectively and professionally liaise and communicate with others.
Must be neat, punctual and dependable.
Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
This position requires the ability to stand for long periods of time, constant trunk rotation/bending, kneeling, squatting, and occasional lifting (typically light, but some items could be up to 50 lbs).
This position works with chemicals, a strong understanding of WHMIS, PPE, and training is required.

Responsibilities

Oversee daily custodial operations across all resort facilities, ensuring consistently high standards of cleanliness, presentation, and hygiene.
Develop, document, implement, and continuously improve operational procedures, service standards, inspection programs, and departmental initiatives.
Monitor operational demands and allocate resources effectively to maintain service levels and support the guest experience.
Coordinate with the Sunshine Health and Safety representative to maintain the highest standards of OH&S guidelines including when working in high-traffic areas, with chemicals, cleaning products, tools and equipment, and PPE.
Assist with guest feedback, supporting Sunshine Village management on finding solutions.
Conduct regular inspections and audits to ensure compliance with departmental standards, health and safety requirements, and company policies.
Utilize audits, reporting, and key performance indicators (KPIs) to evaluate performance and drive continuous improvement.
Maintain operational records and reporting systems that support accountability, risk management, and due diligence requirements.
Identify operational risks and implement corrective actions to maintain safe and efficient operations.
Provide leadership and direction for the custodial operations team, ensuring alignment with organizational goals, guest service standards, and operational requirements.
Create, document and maintain all departmental standard operating procedures.
Recruit, train, schedule, mentor, and develop departmental staff while fostering a culture of accountability, professionalism, and continuous improvement.
Manage performance through coaching, performance reviews, workforce planning, and conflict resolution.
Appropriate scheduling of team aligned with the Resort’s anticipated visitor flow and staffing levels.
Maintaining positive working relationships with all stakeholders (guests, other departments, external providers).
Coordinate with the warehouse manager and the hotel housekeeping supervisor regarding the procurement of cleaning supplies, cleaning chemicals, miscellaneous inventory, equipment, and any other operational expenditures to ensure efficient use of resources.
Establish and maintain relationships with suppliers, contractors, and service providers to support departmental operations and project requirements.
Oversee the maintenance, procurement, and replacement planning of departmental equipment and assets.
Other duties may be requested and assigned from time to time.