Resort Sales Representative

Turning Stone Enterprises•Oneida, NY

6d•Hybrid

About The Position

Joining Turning Stone Resort as a Resort Sales Representative offers an exciting opportunity to enhance guest experiences by managing reservations via phone, email, and online requests, serving as the first point of contact to ensure personalized getaways. The role emphasizes a detail-oriented approach without outgoing sales calls, making it ideal for motivated individuals who excel in customer service. Additionally, representatives have the flexibility to work from home if preferred and can earn booking incentives, making it a rewarding position for those passionate about hospitality and guest satisfaction. Apply now and help create unforgettable moments for our guests!

Requirements

A High School Diploma or Equivalency required
At least two years of experience in customer service; call center experience is preferred.
The ability to type 30 wpm.
Excellent communication skills.
To demonstrate strong organizational skills.
Prior computer experience required.
Ability to stand/walk for long periods of time and lift up to 10 lbs.

Nice To Haves

Prior telephone/hotel sales experience preferred.

Responsibilities

Provide 5 diamond service to guests in a professional manner
Promote services, packages, and events offered by Turning Stone and inform guests.
Provide reservation information to guests in a polite and courteous manner.
Be proficient in identifying guest needs and selling all aspects of hotel and guest services.
Accurately input guest data quickly and with minimal error to ensure a seamless experience for the guests.