Front Desk Representative - Resort Tower

Wynn Resorts • Las Vegas, NV

13h • Onsite

About The Position

The Guest Service Representative is responsible for all duties surrounding the Front Desk, including checking in/out guests, monitoring the front desk phone center, revising in-house reservations, performing cashiering functions, resolving guest issues within limits of authority, and coordinating guest wishes with concierge. The role requires adherence to Wynn Standards/Core Values and all policies and procedures.

Requirements

• High school diploma or equivalent required
• Two years of customer service experience
• Minimum of one year front desk experience or equivalent position

Responsibilities

• Checking in/out guests
• Monitoring front desk phone center
• Revising in-house reservations
• Cashiering functions
• Resolving guest issues within limits of authority
• Coordinating guest wishes with concierge
• Adhering to Wynn Standards/Core Vales and all policies and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED