Resort Park Assistant Manager

Kentucky Personnel Cabinet

1d•Onsite

About The Position

The Resort Park Assistant Manager fills a key leadership role at one of the largest State Parks in the Commonwealth of Kentucky, with a special emphasis on our food and beverage services. This position is responsible for managing and controlling the overall guest experience, motivating staff, and establishing a productive working environment. The role also involves assisting with training classes regarding safety, security, procedures, and service guidelines.

Requirements

Graduate of a college or university with a bachelor's degree.
Four years of business administration, public administration or management experience.
Additional education in business administration, public administration or a related field will substitute for the required experience on a year-for-year basis.
Any combination of the following experience will substitute for the education on a year for year basis: Experience as the general manager or as the food and beverage director of a full-service hotel or resort OR Related experience, which may include serving in hotel management areas, such as: serving as the rooms service manager, front desk manager, housekeeping manager, recreation/activities manager or maintenance manager of a major hotel chain or resort park.
Designation as a Certified Hotel Administrator will substitute for one year of the education.
Must be 20 years and one day of age at time of employment.
Must obtain S.T.A.R. (Server Training in Alcohol Regulations) certification from the Kentucky Department of Alcoholic Beverage Control within six months of employment.
Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this job classification.

Nice To Haves

Direct Hotel and high-volume customer service experience preferred.
Be incredibly friendly, customer-centric, love to smile and have knowledge of the local area.
Strong computer skills and preferred experience with property management or point-of-sale systems.
Able to prioritize guest satisfaction in all aspects of park operations to overcome challenges.

Responsibilities

Manage and control the overall guest experience.
Motivate staff and help to establish a productive working environment for the park.
Assist with training classes regarding safety, security, procedures and service guidelines.
Directly oversee all aspects of the Food and Beverage operations on the Park including the restaurant operations, catering, adult beverage service, and all temporary and permanent food outlets provided to our guests.
Maximize food revenues by reviewing status daily.
Monitor various budgetary control measures to maintain and exceed daily, weekly, monthly, and annual goals.
Monitor all food and beverage inventories; purchase and work with supervisors to ensure appropriate food inventories within budgetary guidelines and business levels.
Report regularly to the Resort Park Manager and Business Manager and other designated leadership team members regarding the food and beverage operations and other designated departments.
Work hand-in-hand with the Sales department and others to identify and take advantage of new permanent and temporary opportunities to increase revenues while adhering to predetermined budgetary goals.
Champions the overall customer service goals for the entire park.
Monitors the Net Promoter Scores and other monitoring systems to ensure a quality and high level of satisfaction is provided for all guests of the park.
Work closely with all supervisors to look for new opportunities to provide quality guest services.
Has a major input in the development and implementation of the annual operations budget with a special emphasis on all Food and Beverage operations for the park.
Serves as Manager-on-Duty when Park Manager is not available to ensure all operations meet and exceed guidelines. Possibly including afternoons, evenings, weekends and holidays.