Character

Westgate Resorts•River Ranch, FL

3d•Onsite

About The Position

Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour south of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including the River Country Water Park, horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. As a Resort Mascot / Character Performer, you will bring our resort mascot to life by creating fun, engaging, and memorable interactions with guests, owners, and team members. This role is perfect for individuals with an entertainment, performance, theme park, or character experience who enjoy making lasting memories for children and families while maintaining the highest standards of guest service. In this role, you demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction.

Requirements

High school diploma or GED required.
Must be able to wear a full mascot costume, including head, torso, arms, legs, hands, and feet.
Costume is designed to fit individuals approximately 5'0" to 5'10" in height.
Ability to lift up to 15 pounds.
Ability to work indoors and outdoors in varying weather conditions, including heat and humidity.
Must be available to work weekends, holidays, evenings, and flexible schedules as needed.
Required to pass a background check, drug test, and provide proof of eligibility to work in the United States.
Must uphold Westgate Resorts' standards of professionalism, safety, and guest service.

Nice To Haves

One (1) to two (2) years of experience in hospitality, guest service, entertainment, theme parks, recreation, or customer-facing roles preferred.
Previous experience as a mascot, character performer, entertainer, actor, or event host strongly preferred.
Energetic, outgoing personality with a passion for entertaining guests of all ages.
Strong interpersonal and guest engagement skills.
Ability to remain in character and communicate effectively through non-verbal performance.
Comfortable performing in costume for extended periods and working in a fast-paced, guest-focused environment.
Reliable, punctual, and able to follow event schedules and performance timelines.

Responsibilities

Perform as the resort mascot while maintaining character integrity through non-verbal communication and body language.
Greet guests and owners throughout the resort and create engaging, memorable interactions with families and children.
Participate in resort events, welcome parties, owner events, and other special activities.
Pose for photographs and help create magical guest experiences.
Distribute balloons, stickers, refreshments, and promotional items during events.
Visit key resort locations, including the lobby, pools, water park, Owners' Club, picnic areas, and other guest activity spaces.
Serve as a mascot handler when needed to ensure guest safety and support mascot operations.
Assist with guest greetings and resort activities when not performing as the mascot.
Follow department standards to ensure a consistent, safe, and engaging guest experience.
Perform other duties as assigned.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact