Resort Manager AAA ANC

Marriott Vacations Worldwide•Sheraton Vistana Villages, FL

About The Position

The Resort Manager is the strategic business leader for property operations and acts as General Manager in the General Manager’s absence. Areas of responsibility include Front Office, Business Center, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, and Food and Beverage/Culinary. Working with Executive Committee members and department heads, the Resort Manager develops and implements the operations strategy, ensures the brand service strategy and initiatives are implemented, and aligns operations with target customer needs and associate satisfaction. The role focuses on revenue growth and maximizing financial performance. As a member of the Executive Committee, the Resort Manager develops and implements property-wide strategies to deliver products and services that meet or exceed the needs and expectations of target customers and property associates. The position manages operational profitability and departmental budgets, property operations, and property operations teams. It leads human resources activities for operations, including management hiring, performance appraisals, associate feedback, and fostering commitment to excellent service. The role also champions the property’s product and service vision and works to improve service performance and financial results.

Requirements

A 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major, plus 8 years of experience in management operations or a related professional area; OR a 4-year bachelor’s degree in one of those fields, plus 6 years of experience in management operations, sales and marketing, or a related professional area.
Demonstrated leadership, professional demeanor, communication, public presentation, and adaptability skills.
Planning, organizing, prioritization, and driving-for-results capabilities.
Ability to lead and contribute to teams and build coworker and customer relationships.
Ability to foster inclusion and support associates with diverse styles, abilities, motivations, and cultural perspectives.
Talent management and organizational capability skills, including providing guidance and feedback and leveraging associate capabilities.
Applied learning, technical acumen, detail orientation, and owner-service skills.
Knowledge of general property operations across functions such as engineering and maintenance, event management, finance and accounting, human resources, legal and contracting, food and beverage, guest services, sales and marketing, security, retail, spa, and recreation.
Business acumen, including applied business knowledge, management of capital resources, and administration and management.
Basic computer skills, mathematical reasoning, oral comprehension, reading comprehension, and writing skills.

Responsibilities

Keep the operations team focused on operational priorities that drive guest satisfaction and desired financial results.
Ensure operational areas provide an atmosphere conducive to the overall guest experience.
Review financial reports and statements to assess operations performance against budget.
Ensure capital expenditures address priorities outlined in the service strategy.
Work with direct reports to identify departmental concerns and improve financial performance.
Maintain profit margins without compromising guest or associate satisfaction.
Identify and analyze operational challenges and facilitate solutions to prevent recurrence.
Coach and support the operations team in managing occupancy, rate, wages, and controllable expenses.
Review the Wage Progress Report, compare budgeted wages with actual wages, coach direct reports on problem areas, and hold the team accountable for results.
Develop and execute an operational strategy aligned with the brand’s business strategy.
Make and execute key decisions to advance the property toward its goals.
Improve service performance and communicate operational goals clearly and consistently.
Ensure brand and regional business initiatives and core service-strategy elements are implemented; communicate follow-up actions to the team.
Tour the building regularly and speak with associates and guests to understand business needs and assess operational opportunities.
Establish a vision for product and service delivery and champion alignment with the brand’s service vision among property leaders.
Ensure associates are treated fairly and equitably.
Observe associate service behaviors and provide feedback to individuals and/or managers.
Hire operations management team members with functional expertise, creativity, and entrepreneurial leadership suited to business needs.
Conduct annual performance appraisals with direct reports according to Standard Operating Procedures.
Use an open-door policy and review associate satisfaction results to identify and address associate concerns.
Stay knowledgeable about leadership talent at the property.
Foster associate commitment to excellent service, participate in daily stand-up meetings, and model desired service behaviors with guests and associates.