Resort Houseman- RVO

Lemonjuice Solutions•Ramona, CA

1d•Onsite

About The Position

Looking for a friendly, team-oriented candidate to join our Housekeeping team at our Riveria Oaks Resort Raquet Club in Ramona, CA! This is a full-time, year-round, hourly position requiring 40 hours a week, 8-hour shifts, and weekend availability. A valid driver's license is required, and robust benefits packages are available. The Resort Houseman responds promptly to requests from guests and other departments, identifies and reports maintenance issues, posts caution signs, and contacts other departments for urgent repairs. This role involves delivering guest requests, setting up furniture, removing items from hallways, cleaning and maintaining equipment, and assisting housekeepers as needed. The position also requires reporting accidents and completing safety training, following company policies, maintaining a professional appearance, protecting company assets, and providing excellent customer service. Communication skills, both verbal and written, are essential, as is the ability to develop and maintain positive working relationships and comply with quality assurance standards. The role requires the ability to stand, sit, or walk for extended periods.

Requirements

Friendly, team-oriented candidate
Valid driver's license
Weekend availability
Ability to stand, sit, or walk for an extended period.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Strong customer service orientation and skills
Highly organized
Excellent time management and multi-tasking skills
Exceptional teamwork
Ability to work flexible hours including weekends and evenings as required
Clear, concise communications skills (verbal and written)
Utilizes professional language at all times.
Consistently models professional behavior.
Remains calm during stressful and hectic periods.
Self manages time and appropriate commitment to meeting goals.
Plans accordingly for job duties to be fulfilled when absent or taking leave.
Always presents a positive attitude with respect to the Company and co-workers.
Always represents the Company, especially when in the presence of Company associates, vendors, and guests.
Stays abreast and compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department. Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environments.

Nice To Haves

High school diploma or G.E.D.; or one to three month’s related experience and/or training; or equivalent combination of education and experience.
One Year of Work-Related Experience

Responsibilities

Responds promptly to requests from guests, Front Desk, or At Your Service requests.
Identifies and reports preventative or other maintenance issues in public areas or guest rooms.
Contacts Engineering, or Housekeeping office directly for urgent repairs.
Selects appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
Posts caution signs (e.g., wet floor signs) to limit traffic when necessary.
Mowing, landscaping, and completing other groundsman duties for the properties as needed.
Delivers guest requests and sets up furniture items in guest rooms as requested.
Removes items from hallways and transports to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts.
Cleans, maintains, and stores cleaning equipment.
Maintains cleanliness of assigned area.
Assists housekeeper with cleaning on an as needed basis.
Removed soiled linen and trash from rooms/villas.
Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates.
Comply with quality assurance expectations and standards.