Resort Houseman- WV

Lemonjuice Solutions•Kidder Township, PA

2d•Onsite

About The Position

Looking for a team-oriented, dedicated candidate to join our Housekeeping team at our Westwood Villas location in Lake Harmony, PA! This is a Full-Time, Hourly, Year-round position with 40 hours a week, 8-hour shifts. The Houseman responds promptly to requests from guests and other departments, identifies and reports maintenance issues, and assists with cleaning and maintaining assigned areas. This role also involves guest interaction, maintaining company standards, and ensuring a clean and safe environment.

Requirements

Ability to work flexible hours including weekends and evenings as required
Clear, concise communications skills (verbal and written)
Stand, sit, or walk for an extended period.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
High school diploma or G.E.D.; or one to three month’s related experience and/or training; or equivalent combination of education and experience.
One Year of Work-Related Experience

Nice To Haves

Strong customer service orientation and skills
Highly organized
Excellent time management and multi-tasking skills
Exceptional teamwork

Responsibilities

Responds promptly to requests from guests, Front Desk, or At Your Service requests.
Identifies and reports preventative or other maintenance issues in public areas or guest rooms.
Contacts Engineering, or Housekeeping office directly for urgent repairs.
Selects appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
Posts caution signs (e.g., wet floor signs) to limit traffic when necessary.
Mowing, landscaping, and completing other groundsman duties for the properties as needed.
Delivers guest requests and sets up furniture items in guest rooms as requested.
Removes items from hallways and transports to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts.
Cleans, maintains, and stores cleaning equipment.
Maintains cleanliness of assigned area.
Assists housekeeper with cleaning on an as needed basis.
Removed soiled linen and trash from rooms/villas.
Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates.
Comply with quality assurance expectations and standards.