Resort Housekeeper (PT)- EVI

Lemonjuice Solutions•Stoneham, ME

3d•Onsite

About The Position

This position will require Front Desk Assistance, as needed for check-ins and check-outs. Assists in all aspects within the housekeeping department, up to but not limited to cleaning rooms or villas, house aide duties, and public space cleaning. Ensures room cleanliness meets inspection standards, enters status of rooms cleaned on assignment sheets. Completes checklists to report cleanliness and condition of each assigned area. Completes required housekeeping paperwork. Identifies room assignments and types of cleaning required for each room. Responds promptly to requests from guests and other departments. Enters guest rooms following procedures for gaining access and ensuring vacancy before entering. Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Perform other reasonable job duties as requested by Supervisors.

Requirements

High school diploma or G.E.D.; or one to three month’s related experience and/or training; or equivalent combination of education and experience.
One Year of Work-Related Experience.
Strong customer service orientation and skills.
Highly organized.
Excellent time management and multi-tasking skills.
Exceptional teamwork.
Clear, concise communications skills (verbal and written).
Ability to stand, sit, or walk for an extended period.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Responsibilities

Front Desk Assistance for check-ins and check-outs.
Cleaning rooms or villas.
House aide duties.
Public space cleaning.
Ensuring room cleanliness meets inspection standards.
Entering status of rooms cleaned on assignment sheets.
Completing checklists to report cleanliness and condition of each assigned area.
Completing required housekeeping paperwork.
Identifying room assignments and types of cleaning required for each room.
Responding promptly to requests from guests and other departments.
Entering guest rooms following procedures for gaining access and ensuring vacancy before entering.
Reporting accidents, injuries, and unsafe work conditions to manager.
Completing safety training and certifications.
Following all company policies and procedures.
Ensuring uniform and personal appearance are clean and professional.
Maintaining confidentiality of proprietary information.
Protecting company assets.
Welcoming and acknowledging all guests according to company standards.
Anticipating and addressing guests’ service needs.
Assisting individuals with disabilities.
Thanking guests with genuine appreciation.
Speaking with others using clear and professional language.
Preparing and reviewing written documents accurately and completely.
Answering telephones using appropriate etiquette.
Developing and maintaining positive working relationships with others.
Supporting the team to reach common goals.
Listening and responding appropriately to the concerns of other associates.
Performing other reasonable job duties as requested by Supervisors.
Adhering to quality assurance standards and expectations.
Reporting work-related accidents or other injuries to management.
Following Hazardous Materials Management Program protocols when handling disposal of any chemical, pesticide, bloodborne pathogen, etc.
Ensuring that staff wear PPE when needed.
Scheduling routine carpet/tile cleaning and deep cleaning of rooms.
Attending periodic staff meetings with other department heads to discuss company policies and any guest complaints and making recommendations to improve service and to ensure efficient operations.
Planning and posting housekeeping, laundry, and houseman schedules to ensure adequate service.
Preparing room assignments for rooms to be cleaned.
Scheduling midweek cleans for stayovers.
Updating Front Desk Housekeeping daily worksheet.
Informing and working with the Maintenance Department regarding maintenance concerns and/or problems found in the Resort or in individual rooms.
Reporting status to the front desk.
Checking ODH (On-demand-housekeeping).
Inspecting areas cleaned to ensure standards are met.
Investigating complaints regarding housekeeping service and taking corrective action.
Using active listening techniques to de-escalate irate guests.
Ensuring staff dates and tags room number (if known) of all lost and found items left in rooms or on property and providing an up-to-date list to their supervisor.
Bringing items to a secure designated area and reporting all lost and found items to the Front Desk.
Utilizing professional language at all times.
Consistently modeling professional behavior.
Staying abreast and compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.
Reinforcing these practices with team members, especially in relation to harassment, discrimination, and hostile work environments.
Remaining calm during stressful and hectic periods.
Self-managing time and appropriate commitment to meeting goals.
Planning accordingly for job duties to be fulfilled when absent or taking leave.
Always presenting a positive attitude with respect to the Company and co-workers.
Always representing the Company, especially when in the presence of Company associates, vendors, and guests.