Resort Housekeeper- RVO

Lemonjuice Solutions•Ramona, CA

1d•Onsite

About The Position

This full-time, year-round position at Riveria Oaks Resort Raquet Club in Ramona, CA, is a key role within the Housekeeping team. The Resort Housekeeper assists in all aspects of the department, including cleaning rooms and villas, performing house aide duties, and cleaning public spaces. The role ensures that room cleanliness meets inspection standards, manages room status updates, and completes necessary paperwork and checklists. Responsibilities include identifying room assignments, responding to guest and inter-departmental requests, and ensuring guest safety and privacy when entering rooms. The position also involves reporting accidents and unsafe conditions, adhering to company policies, maintaining a professional appearance, protecting company assets, and providing excellent guest service. This includes anticipating guest needs, assisting individuals with disabilities, and communicating effectively with guests and colleagues. The role requires developing positive working relationships, supporting team goals, and performing other reasonable duties as assigned by supervisors.

Requirements

Valid driver's license is required.
One Year of Work-Related Experience.
High school diploma or G.E.D.; or one to three month’s related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Strong customer service orientation and skills.
Highly organized.
Excellent time management and multi-tasking skills.
Exceptional teamwork.
Clear, concise communications skills (verbal and written).

Responsibilities

Assists in all aspects within the housekeeping department, including cleaning rooms or villas, house aide duties, and public space cleaning.
Ensures room cleanliness meets inspection standards and enters the status of rooms cleaned on assignment sheets.
Completes checklists to report the cleanliness and condition of each assigned area.
Completes required housekeeping paperwork.
Identifies room assignments and types of cleaning required for each room.
Responds promptly to requests from guests and other departments.
Enters guest rooms following procedures for gaining access and ensuring vacancy before entering.
Reports accidents, injuries, and unsafe work conditions to the manager.
Completes safety training and certifications.
Follows all company policies and procedures.
Ensures uniform and personal appearance are clean and professional.
Maintains confidentiality of proprietary information and protects company assets.
Welcomes and acknowledges all guests according to company standards.
Anticipates and addresses guests’ service needs.
Assists individuals with disabilities.
Thanks guests with genuine appreciation.
Speaks with others using clear and professional language.
Prepares and reviews written documents accurately and completely.
Answers telephones using appropriate etiquette.
Develops and maintains positive working relationships with others.
Supports the team to reach common goals.
Listens and responds appropriately to the concerns of other associates.
Adheres to quality assurance standards and expectations.
Reports work-related accidents or other injuries to management.
Follows Hazardous Materials Management Program protocols when handling disposal of any chemical, pesticide, bloodborne pathogen, etc.
Ensures that staff wear PPE when needed.
Schedules routine carpet/tile cleaning and deep cleaning of rooms.
Attends periodic staff meetings with other department heads to discuss company policies and any guest complaints and makes recommendations to improve service and to ensure efficient operations.
Plans and posts housekeeping, laundry, and houseman schedules to ensure adequate service.
Prepares room assignments for rooms to be cleaned.
Schedules midweek cleans for stayovers.
Updates Front Desk Housekeeping daily worksheet.
Informs and works with the Maintenance Department regarding maintenance concerns and/or problems found in the Resort or in individual rooms.
Reports status to the front desk.
Checks ODH (On-demand-housekeeping).
Inspects areas cleaned to ensure standards are met.
Investigates complaints regarding housekeeping service and takes corrective action.
Uses active listening techniques to de-escalate irate guests.
Ensures staff dates and tags room number (if known) of all lost and found items left in rooms or on property and provides an up-to-date list to their supervisor.
Brings items to a secure designated area and reports all lost and found items to the Front Desk.
Utilizes professional language at all times.
Consistently models professional behavior.
Stays abreast and compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.
Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environments.
Remains calm during stressful and hectic periods.
Self-manages time and appropriate commitment to meeting goals.
Plans accordingly for job duties to be fulfilled when absent or taking leave.
Always presents a positive attitude with respect to the Company and co-workers.
Always represents the Company, especially when in the presence of Company associates, vendors, and guests.