Resort Housekeeper- WV

Lemonjuice Solutions • Kidder Township, PA

3d • Onsite

About The Position

Looking for two friendly, team-oriented candidates to join our Housekeeping team at our Westwood Villas Resort in Lake Harmony, PA! This is a full-time, year-round position with a work schedule of 8:30 AM - 4:30 PM, approximately 37 hours a week. Weekend availability, including both Saturdays and Sundays, is required. Robust benefits packages are available.

Requirements

• Strong customer service orientation and skills.
• Highly organized.
• Excellent time management and multi-tasking skills.
• Exceptional teamwork.
• Clear, concise communications skills (verbal and written).
• Stand, sit, or walk for an extended period.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• High school diploma or G.E.D.; or one to three month’s related experience and/or training; or equivalent combination of education and experience.
• One Year of Work-Related Experience.

Responsibilities

• Assists in all aspects within the housekeeping department, including cleaning rooms or villas, house aide duties, and public space cleaning.
• Ensures room cleanliness meets inspection standards and enters the status of rooms cleaned on assignment sheets.
• Completes checklists to report the cleanliness and condition of each assigned area.
• Completes required housekeeping paperwork.
• Identifies room assignments and types of cleaning required for each room.
• Responds promptly to requests from guests and other departments.
• Enters guest rooms following procedures for gaining access and ensuring vacancy before entering.
• Reports accidents, injuries, and unsafe work conditions to the manager.
• Completes safety training and certifications.
• Follows all company policies and procedures.
• Ensures uniform and personal appearance are clean and professional.
• Maintains confidentiality of proprietary information and protects company assets.
• Welcomes and acknowledges all guests according to company standards.
• Anticipates and addresses guests’ service needs.
• Assists individuals with disabilities.
• Thanks guests with genuine appreciation.
• Speaks with others using clear and professional language.
• Prepares and reviews written documents accurately and completely.
• Answers telephones using appropriate etiquette.
• Develops and maintains positive working relationships with others.
• Supports the team to reach common goals.
• Listens and responds appropriately to the concerns of other associates.
• Performs other reasonable job duties as requested by Supervisors.
• Adheres to quality assurance standards and expectations.
• Reports work-related accidents or other injuries to management.
• Follows Hazardous Materials Management Program protocols when handling disposal of any chemical, pesticide, bloodborne pathogen, etc.
• Ensures that staff wear PPE when needed.
• Schedules routine carpet/tile cleaning and deep cleaning of rooms.
• Attends periodic staff meetings with other department heads to discuss company policies and any guest complaints and makes recommendations to improve service and to ensure efficient operations.
• Plans and posts housekeeping, laundry, and houseman schedules to ensure adequate service.
• Prepares room assignments for rooms to be cleaned.
• Schedules midweek cleans for stayovers.
• Updates Front Desk Housekeeping daily worksheet.
• Informs and works with the Maintenance Department regarding maintenance concerns and/or problems found in the Resort or in individual rooms.
• Reports status to the front desk.
• Checks ODH (On-demand-housekeeping).
• Inspects areas cleaned to ensure standards are met.
• Investigates complaints regarding housekeeping service and takes corrective action.
• Uses active listening techniques to de-escalate irate guests.
• Ensures staff dates and tags room number (if known) of all lost and found items left in rooms or on property and provides an up-to-date list to their supervisor.
• Brings items to a secure designated area and reports all lost and found items to the Front Desk.
• Utilizes professional language at all times.
• Consistently models professional behavior.
• Stays abreast and compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.
• Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environments.
• Remains calm during stressful and hectic periods.
• Self-manages time and appropriate commitment to meeting goals.
• Plans accordingly for job duties to be fulfilled when absent or taking leave.
• Always presents a positive attitude with respect to the Company and co-workers.
• Always represents the Company, especially when in the presence of Company associates, vendors, and guests.

Benefits

• Robust benefits packages available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED