Resort Housekeeper- WV

Lemonjuice SolutionsKidder Township, PA
Onsite

About The Position

Looking for two friendly, team-oriented candidates to join our Housekeeping team at our Westwood Villas Resort in Lake Harmony, PA! This is a full-time, year-round position with a work schedule of 8:30 AM - 4:30 PM, approximately 37 hours a week. Weekend availability, including both Saturdays and Sundays, is required. Robust benefits packages are available.

Requirements

  • Strong customer service orientation and skills.
  • Highly organized.
  • Excellent time management and multi-tasking skills.
  • Exceptional teamwork.
  • Clear, concise communications skills (verbal and written).
  • Stand, sit, or walk for an extended period.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • High school diploma or G.E.D.; or one to three month’s related experience and/or training; or equivalent combination of education and experience.
  • One Year of Work-Related Experience.

Responsibilities

  • Assists in all aspects within the housekeeping department, including cleaning rooms or villas, house aide duties, and public space cleaning.
  • Ensures room cleanliness meets inspection standards and enters the status of rooms cleaned on assignment sheets.
  • Completes checklists to report the cleanliness and condition of each assigned area.
  • Completes required housekeeping paperwork.
  • Identifies room assignments and types of cleaning required for each room.
  • Responds promptly to requests from guests and other departments.
  • Enters guest rooms following procedures for gaining access and ensuring vacancy before entering.
  • Reports accidents, injuries, and unsafe work conditions to the manager.
  • Completes safety training and certifications.
  • Follows all company policies and procedures.
  • Ensures uniform and personal appearance are clean and professional.
  • Maintains confidentiality of proprietary information and protects company assets.
  • Welcomes and acknowledges all guests according to company standards.
  • Anticipates and addresses guests’ service needs.
  • Assists individuals with disabilities.
  • Thanks guests with genuine appreciation.
  • Speaks with others using clear and professional language.
  • Prepares and reviews written documents accurately and completely.
  • Answers telephones using appropriate etiquette.
  • Develops and maintains positive working relationships with others.
  • Supports the team to reach common goals.
  • Listens and responds appropriately to the concerns of other associates.
  • Performs other reasonable job duties as requested by Supervisors.
  • Adheres to quality assurance standards and expectations.
  • Reports work-related accidents or other injuries to management.
  • Follows Hazardous Materials Management Program protocols when handling disposal of any chemical, pesticide, bloodborne pathogen, etc.
  • Ensures that staff wear PPE when needed.
  • Schedules routine carpet/tile cleaning and deep cleaning of rooms.
  • Attends periodic staff meetings with other department heads to discuss company policies and any guest complaints and makes recommendations to improve service and to ensure efficient operations.
  • Plans and posts housekeeping, laundry, and houseman schedules to ensure adequate service.
  • Prepares room assignments for rooms to be cleaned.
  • Schedules midweek cleans for stayovers.
  • Updates Front Desk Housekeeping daily worksheet.
  • Informs and works with the Maintenance Department regarding maintenance concerns and/or problems found in the Resort or in individual rooms.
  • Reports status to the front desk.
  • Checks ODH (On-demand-housekeeping).
  • Inspects areas cleaned to ensure standards are met.
  • Investigates complaints regarding housekeeping service and takes corrective action.
  • Uses active listening techniques to de-escalate irate guests.
  • Ensures staff dates and tags room number (if known) of all lost and found items left in rooms or on property and provides an up-to-date list to their supervisor.
  • Brings items to a secure designated area and reports all lost and found items to the Front Desk.
  • Utilizes professional language at all times.
  • Consistently models professional behavior.
  • Stays abreast and compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.
  • Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environments.
  • Remains calm during stressful and hectic periods.
  • Self-manages time and appropriate commitment to meeting goals.
  • Plans accordingly for job duties to be fulfilled when absent or taking leave.
  • Always presents a positive attitude with respect to the Company and co-workers.
  • Always represents the Company, especially when in the presence of Company associates, vendors, and guests.

Benefits

  • Robust benefits packages available.
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service