Resort Guest Service Supervisor

Hilton Grand Vacations•Panama City Beach, FL

6d•Onsite

About The Position

We are looking for a Front Desk Supervisor to join the team at Bayside Resort, A Hilton Vacation Club! Don't miss the chance to apply your hospitality expertise or embark on an exciting career with ample opportunities for growth and advancement. As Front Desk Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience - right from the moment they set foot on the property until they leave. Don't miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence.

Requirements

High school diploma/GED
Prior related experience
Ability to read, analyze and interpret complex documents.
Ability to build and interpret business communications and reports.
Basic mathematical skills.
Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
Excellent interpersonal and service skills.
Ability to resolve conflict, think on their feet, influence, and mentor others.

Nice To Haves

Associate's Degree/College
3+ Years of related experience
Prior management/supervisory experience

Responsibilities

Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
Responsible for training and direction of new department Team Members.
Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
Maintain a daily log of all guests’ opportunities with corrective action steps.
Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
Follow-up on credit opportunities during each shift.
Other duties as assigned by management.