Guest Service Supervisor

Hollander Hospitality•Portland, OR

6d•Onsite

About The Position

The Crowne Plaza Portland Downtown - Convention Center is seeking a Guest Service Supervisor to join our team. The Guest Service Supervisor oversees and assists with coordination of front office operations while providing outstanding guest service to arriving, departing, and in-house guests by delivering accurate and timely information and services, and maintaining a professional, friendly, and helpful demeanor at all times. At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities. We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

Requirements

Knowledge of principles of quality service delivery and providing outstanding customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
Knowledge of standard cash handling procedures.
Knowledge of front office operations and emergency procedures.
Knowledge of property management system and downtime procedures.
Ability to successfully lead, motivate and train staff.
Ability to actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs.
Ability to communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely.
Ability to add, subtract, multiply and divide quickly and accurately.
Ability to manage one’s time in order to meet productivity standards.
Ability to effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system.
Ability to adapt to constantly changing situations and personalities ensuring quality service to all guests by maintaining a friendly, professional and courteous demeanor at all times.
Ability to acknowledge, understand and abide by company programs, policies, procedures and brand standards.
Ability to present a professional appearance, wear appropriate uniform and slip resistant footwear according to the standards of the position and company policy.
High school diploma or equivalent.
One year experience in a customer service supervisory position or a minimum of three years front office experience in a hospitality environment.

Responsibilities

Oversees and assists with coordination of front office operations.
Provides outstanding guest service to arriving, departing, and in-house guests by delivering accurate and timely information and services.
Maintains a professional, friendly, and helpful demeanor at all times.