Guest Service Supervisor
About The Position
The New York Mets are looking for seasonal hourly members for our Guest Service Supervisor team. Members of our Guest Service Supervisor staff serve as the department’s on-the-floor leadership unit for all Guest Service Representatives in the seating bowl and all GSRs at the ballpark’s main gates. They act as an extension of our Front Office staff and implement the staffing decisions made by the Front Office Manager, as it pertains to GSR placement throughout the ballpark. They also serve as a resource for all bowl GSRs and GSRs positioned at the turnstiles to address guest and technology issues as required.
Requirements
- Previous supervisory experience in any capacity required
- Must have stellar communication and interpersonal skills in addition to a positive, energetic personality
- Punctuality is key for this position, including being on time for roll call and responding to work emails
Nice To Haves
- Arena/venue supervisory experience in a hospitality setting preferred
- A flexible schedule for nights, weekends and weekdays during the week during the baseball season with an additional requirement of working concerts and other special events throughout the year
Responsibilities
- Meet with staff prior to gate opening to convey daily information from pre-game meetings and reiterate information provided at GSR Roll Call
- Deploy GSR staff in accordance with the staffing plan for each game provided by the Front Office Manager
- For Supervisors in the seating bowl, serve as a front-line resource for GSRs to handle all seating related issues and any guest questions or issues that require supervisory assistance but do not rise to the level of requiring intervention by Front Office staff members
- For Supervisors at gates, provide immediate support to GSRs to assist with technological issues involving ticket-scanning equipment, enforce no re-entry policy in conjunction with Security, enforce promotional policies and handle guest ticket-related issues that arise before sending guests to Ticket Services with the goal of avoiding unnecessary wait times and delays
- Report to Front Office Manager regarding any personnel issues encountered among GSR staff daily to provide foundation for staffing decisions, coaching opportunities, and potential disciplinary action
- For ticket relocations, work closely with Front Office Manager to ensure proper relocation procedures
- Work hand-in-hand with Security Supervisors to ensure a safe environment for all guests inside the gates of Citi Field
Benefits
- Hourly Rate: $36.00
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
