Resort General Manager - Sanibel Island

Gulf Coast Property Management•Sanibel, FL

8h•Onsite

About The Position

This position is responsible for maintaining the overall condition, appearance, readiness, and guest experience of the resort from both a guest enjoyment and maintenance operations perspective. The right candidate should be hands-on, observant, responsive, organized, tech-savvy, and comfortable taking ownership of the daily condition of the resort. This role requires someone who can identify issues before they become complaints, coordinate repairs, communicate clearly, and help ensure Signal Inn consistently feels clean, cared for, and guest-ready. We are looking for someone who understands that resort management is not just about fixing what is broken. It is about protecting the guest experience, supporting the ownership group, maintaining the physical property, maintaining appropriate operational controls, and helping the onsite operation run smoothly every day. This position is based on site at one of our Sanibel Resorts. The Onsite Resort General Manager will serve as a key point of daily operational oversight for the property, with a focus on resort presentation, maintenance coordination, guest impact, safety, inventory control, owner support, association coordination, and overall property readiness. This role will be working closely with Gulf Coast Property Management leadership, association management, the community CAM, vacation rental operations, maintenance vendors, housekeeping teams, front office staff, and ownership representatives as needed. A successful candidate will be proactive, professional, and comfortable working in a fast-paced resort environment where priorities may shift quickly based on guest needs, maintenance concerns, weather, vendor schedules, linen needs, owner questions, association requirements, and property conditions.

Requirements

Strong general maintenance knowledge and the ability to identify property issues before they become larger problems.
A strong eye for detail and resort presentation.
The ability to think from the guest’s perspective and understand how property condition impacts the overall guest experience.
Clear and professional communication skills across email, phone, text, and in-person conversations.
Comfort using technology, including mobile devices, work order systems, email, owner statement tools, inventory tracking tools, and property management platforms.
Strong organizational and follow-up skills.
The ability to work independently without constant direction.
The ability to prioritize competing needs in a fast-paced resort environment.
A basic understanding of how resort operations, vacation rental operations, owner billing, association management, and community compliance overlap.
A calm, professional approach when dealing with guest concerns, vendor delays, maintenance emergencies, owner questions, compliance matters, or operational issues.
A willingness to be hands-on when needed.
A positive attitude and a strong sense of ownership over the resort’s condition, guest experience, owner support, and overall operational success.
Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.
Employees required to drive a company vehicle must have a valid driver's license and be at least 18 years of age.
An offer of employment for this role will be contingent upon the successful completion of a background check.

Responsibilities

Walking the resort daily to assess overall appearance, cleanliness, safety, guest readiness, and maintenance needs.
Maintaining the resort from a guest enjoyment perspective, including common areas, grounds, pool area, beach access areas, signage, lighting, walkways, exterior presentation, and overall curb appeal.
Identifying maintenance issues, safety concerns, or guest-impacting items and ensuring they are properly reported, tracked, and resolved.
Completing minor maintenance items when appropriate and coordinating larger repairs with internal maintenance staff or approved vendors.
Monitoring open work orders and following up to ensure timely completion.
Helping determine whether maintenance items are association responsibility, rental unit owner responsibility, or operational in nature.
Working closely with the HOA department and the community CAM to ensure onsite operations remain aligned with association rules, community standards, governing documents, and compliance expectations.
Helping bridge communication between resort operations, vacation rental management, and association management so that guest needs, owner expectations, and HOA requirements are handled consistently and appropriately.
Supporting guest satisfaction by helping ensure the resort feels clean, safe, well-maintained, and enjoyable throughout the guest stay.
Responding professionally to guest concerns related to property condition, maintenance, resort amenities, or onsite issues.
Communicating clearly with the appropriate Gulf Coast team members regarding urgent issues, recurring maintenance concerns, vendor needs, guest-impacting situations, association-related concerns, or compliance matters.
Assisting with inspections of resort areas, rental units, owner areas, and common spaces as needed.
Ensuring vendors are completing work appropriately and leaving areas clean, safe, and presentable.
Monitoring resort amenities and reporting concerns related to pools, landscaping, lighting, parking, beach access, trash areas, exterior building conditions, and common area cleanliness.
Overseeing linen inventory for the resort, including monitoring par levels, identifying shortages, coordinating linen ordering, and ensuring the property has the appropriate supplies needed to support rental operations and guest readiness.
Working with the appropriate Gulf Coast team members to ensure linen usage, inventory needs, and replacement needs are communicated clearly and addressed in a timely manner.
Reviewing owner rental statements each month for general accuracy and helping identify any potential discrepancies, missing charges, maintenance billbacks, linen charges, or other items that may need to be corrected or reviewed by the appropriate Gulf Coast department.
Supporting the separation between association expenses, rental owner expenses, and operational expenses by helping ensure items are routed, coded, and communicated appropriately.
Helping support storm preparation, post-storm assessments, and other weather-related resort readiness efforts.
Maintaining a professional onsite presence and helping reinforce Gulf Coast’s standards with guests, owners, vendors, association representatives, and team members.
Following all company safety policies and reporting safety concerns promptly.
Working a flexible schedule when needed, including occasional evenings, weekends, or emergency response situations.
Completing other duties as assigned based on resort and company needs.