Resort Facilities Technician- BQR

Lemonjuice Solutions•Virginia Beach, VA

9d•Onsite

About The Position

We are looking for dedicated, team-oriented candidates to join our Facilities Technician team at Beach Quarters Resort in Virginia Beach, Virginia! This is a full-time, hourly, year-round position requiring 40 hours a week, 8-hour shifts. The role involves rotating day, night, and overnight shifts, with weekend availability and on-call responsibilities. Robust benefits packages are available. The Facilities Technician supports the team with knowledge of all aspects of facilities maintenance, aiming to enhance the property's work environment. Responsibilities include responding to guest repair requests, communicating with guests to resolve maintenance issues, and performing preventive maintenance on tools and equipment. This involves cleaning, lubrication, and visual inspection of tools, equipment, or machines. The technician will identify and operate shut-off valves for equipment and utilities, maintain maintenance inventory, and requisition parts and supplies. Daily activities and issues are communicated to other shifts. The role requires basic knowledge or the ability to acquire knowledge in areas such as air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry, kitchen equipment, vehicles, energy conservation, and general building maintenance. Tasks include surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement, and thorough clean-up of work areas. The technician will test, troubleshoot, and perform basic repairs on various equipment, plumbing, electrical components, and guest room items. Programming TVs, general housekeeping, and inventory duties are also part of the role. The Lockout/Tagout system must be used before performing maintenance. Repairs on interior and exterior landscaping and sprinklers are required. Basic computer skills for inputting schedules and making temperature changes are necessary. In terms of safety and guest relations, the technician must report accidents, injuries, and unsafe conditions, and complete safety training. Company policies, professional appearance, confidentiality, and asset protection are essential. The role requires welcoming and assisting guests according to company standards, anticipating needs, assisting individuals with disabilities, and expressing genuine appreciation. Clear and professional communication, accurate document preparation, and professional phone etiquette are expected. Developing positive working relationships, supporting team goals, and responding appropriately to concerns are key. Compliance with quality assurance standards and performing other reasonable duties as requested are also required.

Requirements

Knowledge of air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building.
Basic computer skills.
Ability to use the Lockout/Tagout system.
Ability to perform repairs on interior and exterior landscaping and sprinklers.
Ability to perform general housekeeping and technician-related inventory duties.
Ability to report accidents, injuries, and unsafe work conditions.
Ability to complete safety training and certifications.
Ability to follow company policies and procedures.
Ability to maintain uniform and personal appearance clean and professional.
Ability to maintain confidentiality of proprietary information.
Ability to protect company assets.
Ability to welcome and acknowledge guests according to company standards.
Ability to anticipate and address guests’ service needs.
Ability to assist individuals with disabilities.
Ability to thank guests with genuine appreciation.
Ability to speak with others using clear and professional language.
Ability to prepare and review written documents accurately and completely.
Ability to answer telephones using appropriate etiquette.
Ability to develop and maintain positive working relationships with others.
Ability to support team to reach common goals.
Ability to listen and respond appropriately to the concerns of other associates.
Ability to comply with quality assurance and standards.
Ability to perform other reasonable job duties as requested by Supervisors.
Ability to address guests' service needs in a professional, positive, and timely manner.
Ability to welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Ability to actively listen and respond positively to guest questions, concerns, and requests.
Ability to respond to all guest complaints promptly and, if cannot remedy the situation, let the proper people know so they can follow up and try to satisfy the guest.
Ability to clean all technician areas as directed by Management.
Ability to look for ways to conserve energy and report any ideas to Management.
Ability to maintain maintenance inventory and requisition parts and supplies as needed.
Ability to assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards.
Ability to read, log, track, and interpret readings from meters, gauges and other measuring devices in accordance with inspection and rounds procedures.
Ability to assist in the compilation of data for preventive maintenance inspection records.
Ability to follow company and department safety and security policies and procedures.
Ability to follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Ability to follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
Ability to use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Ability to identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Ability to maintain proficiency of fire sprinkler and emergency power system and be familiar with the duties and responsibilities of the Fire and Emergency Rescue Teams.

Nice To Haves

Technical Trade or Vocational School Degree

Responsibilities

Supports facilities technician team with knowledge of all aspects of facilities maintenance.
Enhances property work environment.
Responds and attends to guest repair requests.
Communicates with guests/customers to resolve maintenance issues.
Performs preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication.
Visually inspects tools, equipment, or machines.
Carries equipment (e.g., tools, radio).
Identifies, locates, and operates all shut-off valves for equipment and all utility shut-offs for buildings.
Maintains maintenance inventory and requisitions parts and supplies as needed.
Communicates each day’s activities and problems that occur to the other shifts using approved communication programs and standards.
Performs all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean-up of the painting or repair area.
Tests, troubleshoots, and performs basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guest room items.
Programs TV's and performs general housekeeping and technician-related inventory duties.
Uses the Lockout/Tagout system before performing any maintenance work.
Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers.
Displays basic computer skills including inputting air handler schedules and making temperature changes.
Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcomes and acknowledges all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speaks with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develops and maintains positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates.
Complies with quality assurance and standards.
Performs other reasonable job duties as requested by Supervisors.
Addresses guests' service needs in a professional, positive, and timely manner.
Welcomes and acknowledges every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Actively listens and responds positively to guest questions, concerns, and requests.
Responds to all guest complaints promptly and, if cannot remedy the situation, let the proper people know so they can follow up and try to satisfy the guest.
Cleans all technician areas as directed by Management.
Looks for ways to conserve energy and report any ideas to Management.
Reads, logs, tracks, and interprets readings from meters, gauges and other measuring devices in accordance with inspection and rounds procedures.
Assists in the compilation of data for preventive maintenance inspection records.
Follows company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
Completes appropriate safety training and certifications to perform work tasks.
Follows policies and procedures for the safe operation and storage of tools, equipment, and machines.
Follows Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
Uses proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Identifies and corrects unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Maintains proficiency of fire sprinkler and emergency power system and be familiar with the duties and responsibilities of the Fire and Emergency Rescue Teams.