Resort Call Center Supervisor

Glenwood Hot Springs Resort•Glenwood Springs, CO

11d•$24 - $26•Onsite

About The Position

Provide excellent customer service to both internal and external guests to achieve guest satisfaction goals while working as a willing team player. Lead, manage, train, and support all call center and front desk functions and staff while working effectively with all Resort departments. Act as Hotel Manager on Duty (MOD), when requested.

Requirements

High School Diploma or equivalent required.
Formal management, front desk or Call Center training or equivalent skill and experience.
Previous experience on multi-line phone systems.
Previous experience with customer service or guest relations.
Positive attitude with guest satisfaction as primary goal.
Problem solving and decision-making skills.
Computer skills (data entry and hospitality and Office applications).
Detail oriented with the ability to enforce and follow company policy.
Ability to communicate effectively verbally and in writing and read and follow instructions.

Responsibilities

Lead, manage, train, and support all call center and front desk functions and staff.
Work effectively with all Resort departments.
Act as Hotel Manager on Duty (MOD), when requested.
Intervene if other Lodge department employees are not performing their tasks properly.