Resort Bell Person

PORT MADISON ENTERPRISES FAMILY•Suquamish, WA

1d•Onsite

About The Position

Responsible for greeting guests at the front entrance to the hotel and courteously transporting their luggage to the Front Desk and to the guest’s room. Accommodates guests' request during their stay.

Requirements

Demonstrate ability to type a minimum of 50 wpm
Ability to learn and efficiently utilize the facility’s reservation software program
Competent organizational skills
Read, write and speak English fluently
Ability to communicate in an effective and positive manner with the public and facility personnel
Constant attention to detail and ability to meet deadlines as required
Must be able to maintain confidentiality regarding guests’ credit information and takes all steps necessary to protect personal data
High School diploma or equivalent
CPR Certification
Valid Driver’s License

Nice To Haves

one (1) year of hospitality/customer service experience

Responsibilities

Transports luggage for arrival and departures including to vehicles
Explains accommodations and equipment to guests upon entry into the hotel room; informs guests of proper operation of room locks, televisions and thermostats
Delivers messages and/or packages to meeting rooms and guest rooms
Maintains a working knowledge of the Suquamish Clearwater Casino facilities as well as special promotions in order to advise guest of the same
Possesses a good working knowledge of all room locations, types, and special features
Routinely inspects public areas including restrooms, elevators and front entrances and may perform light janitorial duties as necessary to keep areas clean and debris free
Demonstrates a “Can Do” approach to all matters especially those involving direct guest contact and strives to achieve Clearly Superior Customer Service/ relations
Attends all department meetings and may be required to attend marketing meetings in an effort to remain current with promotions, etc.
Communicates clearly with guests and co workers
Attends all vendor and company training
Performs other duties as deemed necessary