Resort Banquet Houseperson

Syucan • El Cajon, CA

1d • Onsite

About The Position

Provides service to guests by delivering food and drinks. This role involves reviewing banquet event orders, ensuring rooms are set according to specifications (including audio visual, lighting, sound, and temperature), welcoming guests, promptly serving food and beverages, communicating meal adjustments and timing to the banquet captain and kitchen staff, removing and delivering food courses, and refilling/removing glassware. The position also requires adherence to responsible alcohol service policies, including checking identification, monitoring consumption, preventing intoxication, stopping service at the appropriate time, and clearing alcoholic containers. Additionally, the role focuses on promoting guest relations by responding to requests, providing information on promotions, offering assistance and product knowledge, and maintaining a friendly and courteous demeanor. Maintaining safe and sanitary banquet areas through cleaning, buffet breakdown, proper storage of equipment and supplies, and trash disposal is crucial. The houseperson is also responsible for ensuring banquet equipment and supplies are stocked and clean by submitting requisitions, organizing deliveries, polishing silverware, folding napkins, and cleaning various surfaces and equipment.

Requirements

• Current food handlers card
• 6 months of food server experience
• 21 years of age
• Ability to interact effectively with team members and guests
• Ability to communicate effectively in the English language
• Ability to maintain professionalism and composure
• Ability to understand verbal directives and written instructions
• Ability to accept constructive criticism
• Ability to stand and walk for up to 8 hours at a time
• Ability to carry large serving tray and tray jacks
• Ability to bend, stoop, push and pull
• Ability to appear for work on time
• Ability to routinely lift and carry 35 pounds

Nice To Haves

• Guest or Hospitality Service experience
• Cocktail serving experience
• Fine dining server experience
• Multi-lingual

Responsibilities

• Provides guests with service by reviewing banquet event order, ensuring and verifying rooms, audio visual equipment, lighting, microphone, sound, and room temperature are set as requested.
• Acknowledging and welcoming guests entering the resort and event rooms.
• Promptly delivering and serving food and beverages.
• Informing banquet captain and kitchen staff of meal adjustments and/or timing of delivery.
• Removing and delivering food courses, and refilling and/or removing glassware as appropriate.
• Ensures responsible alcohol beverage service polices are followed by asking for proper identification from guests that appear to be under the age of 30, monitoring alcohol consumption, ensuring guests do not become intoxicated following established procedures, stopping alcohol service at the designated time, and clearing the room of all alcoholic containers, glasses and bottles for each venue at the time specified.
• Promotes guest relations by responding to guest requests, offering appropriate up to date information regarding promotional contests and giveaways, providing requested assistance and product knowledge, and treating guests in a friendly and courteous manner.
• Maintains safe and sanitary banquet areas by cleaning surfaces, breaking-down buffets, beverage tables, storing equipment and supplies in designated areas, and disposing of all trash.
• Ensures banquet equipment and supplies are stocked and clean by submitting supply requisitions, placing delivered water, food and supplies in designated areas, polishing silverware, folding napkins, and cleaning shelves, condiment holders, tables and counters according to established procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED