Resort Attendant - Seasonal

Hollywood Casino Gulf Coast • Bay St. Louis, MS

60d • Onsite

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.
• General Education Degree (GED) or High School Diploma; one to six months of related experience and/or training; or equivalent combination of education and experience.
• Must have strong interpersonal skills.
• Must have excellent written and verbal communication skills.
• Must be able to work high volume days, nights, holidays, and weekends, as needed.
• Ability to work in a fast paced and often crowded environment.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must have good written and oral communication and organizational skills. Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must successfully complete applicable responsible alcohol training.

Responsibilities

• Stocks clean towels and removes dirty towels from pool deck area. Reports any towel shortages or issues to Manager.
• Cleans trash from pool and marina areas, to include but not limited to guest tables, pool, deck, and cabanas.
• Ensures all areas including but not limited to cabanas are set up and clean, according to established guidelines.
• Delivers food to Pool and Hollydeck areas with a high caliber of guest service.
• Maintains the safety of pool and marina areas. Reports any issues to Resort Operations leadership.
• Ensures only authorized guests are using pool and marina areas.
• Responsible for reporting cleanliness and safety issues.
• Reports any issues or potential problems to Resort Operations leadership as they arise.
• Assigns and assists customers with RV Park reservations and questions.
• Remains current on all casino events and promotions. Assists guests with all inquiries.
• Exhibits a friendly, helpful and courteous manner when dealing with customers or fellow team members.
• Ensures resort operations areas appear according to established guidelines. Assists with debris pick up as needed.
• Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED