Resort Attendant

BallenIsles Country Club

4d•Onsite

About The Position

Skye Ranch, located in Sarasota, FL, is pleased to announce an excellent career opportunity for a part-time Resort Attendant! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management. Meets and greets all Members and guests who enter The Hub amenity facility. Provides outstanding service to Members and their guests professionally and courteously. Responsible for promoting our lifestyle programming for Members on the resort campus including but not limited to travel, life-enrichment seminars, socials, resort pool, fitness classes/fitness memberships, and sports court programming.

Requirements

CPR and First Aid Certifications required, or willingness to become certified within the first 90 days.

Nice To Haves

High School diploma or equivalent and/or 1-year experience in a customer-facing luxury environment preferably in a resort or club environment
Good organizational and verbal skills.
Possess a high level of energy, initiative, enthusiasm, and cooperation, and exercise good judgment and discretion.
Public speaking skills are important to the effectiveness of this position and have highly effective interpersonal skills, problem-solving, point of sale system, registration processes, policies and procedures, equipment, material, products, etc.
Must have the ability to perform moderate physical work and may be required to lift up to 50 lbs., up to 30 lbs. frequently, and up to 20 lbs. constantly.
Perform activities such as bending, kneeling, crouching, reaching, standing, lifting, and grasping for up to 5 hours without sitting.
Ability to conduct and actively participate in scheduled programs with intermittent sitting, standing, bending, stooping, walking, climbing stairs, and lifting objects weighing up to fifty (50) pounds frequently.
Should anticipate standing for extended periods.
Extended time on the computer.
Vision required for some close work.
The noise level is considered moderate.
Individuals frequently are required to use their hands and arms.
Occasionally required to sit and stoop, kneel, crouch, or crawl.

Responsibilities

Meets and greets all Members and guests who enter The Hub amenity facility.
Provides outstanding service to Members and their guests professionally and courteously.
Responsible for promoting our lifestyle programming for Members on the resort campus including but not limited to travel, life-enrichment seminars, socials, resort pool, fitness classes/fitness memberships, and sports court programming.
Possess a high level of energy, initiative, enthusiasm, and cooperation, and exercise good judgment and discretion.
Respond calmly and tactfully to problem situations and discuss concerns constructively with people who need to be involved.
Demonstrate exceptional customer service when communicating with other departments, Members, guests, and vendors.
Answer questions about the resort programming and recommend events, shows, and functions for Members to attend.
Ability to write routine reports and correspondence.
Possess strong interpersonal skills and the ability to communicate with Members in an appropriate tone and manner both verbally and written.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals such as an emergency preparedness plan and respond appropriately to all emergencies.
Answers telephone and greets Members and prospective buyers.
Excellent organizational and time management skills.
Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, Publisher, and operating systems such as POS.
Ability to learn registration software, Google Forms, MailChimp, registration processes, policies and procedures, equipment, material, products, etc.
Responsibilities include but are not limited to greeting Members and guests as they enter, checking ID cards, assisting with event set-ups, responding promptly to communications, and following through on commitments made to others.
Work as a team with all departments to create a fun and exciting program for Members and their guests and promote events, activities, and functions offered throughout the resort campus.
Assistance in the room set-up and break-down for their events and assist when facilities are being used.
Replenish desk forms (Orientation packages, Class sign-in forms, and others)
Shows up for work every day ready to serve the Members and guests. Proper attitudes and appearance are essential to performing a job correctly.
Develop a rapport with Members.
Anticipate the needs of Members with repetitive requests.
Show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by Members and guests.
Administer and enforce club policies and procedures at all designated fitness & athletics areas including The Hub amenity campus, Rendezvous Park amenity campus, and Turner Park amenity campus.
Checks fitness towel hamper. Wash, dry, and fold towels as needed. Inform the Wellness Manager if the towel par level is low.
Perform other duties as assigned by supervisor(s).