Resort Ambassador

Marriott Vacations Worldwide

9d•Onsite

About The Position

As a Lobby Ambassador at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Marriott Vacations Worldwide (MVW) makes vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.

Requirements

Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 50lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

Greets and engages resort guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.).
Responds to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by arranging or identifying appropriate providers.
Informs guests of property amenities, services, hours of operation, and local areas of interest and activities.
Gathers, summarizes and provides local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.
Contacts appropriate individuals or departments (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest calls, requests, or problems.
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.