Resolutions Specialist

ACV • Buffalo, NY

8d

About The Position

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

Requirements

• Ability to read, write, speak and understand English.
• High School Diploma or GED required.
• 1+ year customer operations, title management, or a related role within the automotive auction industry.
• Strong foundational knowledge of the automotive industry, with intermediate understanding of makes, models, and basic mechanical aspects.
• Excellent communication and relationship-building skills, with a customer-centric mindset.
• Self-motivated with the ability to adapt quickly to shifting priorities and collaborate across departments.
• Competent in using computer systems and managing inventory or data (experience with Salesforce is a plus).
• Strong problem-solving abilities and attention to detail, especially in data entry and document management.
• Ability to work independently while contributing effectively to team objectives.

Nice To Haves

• Automotive wholesale experience preferred.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Coordinate with Arbitration Administrators, Logistics Coordinators, Territory Managers, Sales Directors and other departments to ensure accurate documentation, vehicle condition reports, and pricing for re-sale.
• Manage and update inventory listings, including relisting and pricing unwound vehicles according to established guidelines.
• Assist in buyer and seller negotiations as necessary, aiming to achieve fair resolutions while maintaining profitability.
• Collaborate with field inspectors to evaluate vehicle conditions and update condition reports for auction.
• Communicate with the Transportation team to arrange timely vehicle movement and ensure auction readiness.
• Partner with outside vendors including Carfax to address report errors and maintain accurate vehicle history records.
• Crosstrain within the Resolutions Department to support various administrative tasks, including buyer refunds, invoicing, and title tracking as needed.
• Consistently operate with urgency and accuracy, escalating aged inventory items as necessary to avoid delays.
• Assist in the acquisition of titles from buyers, sellers, and floor plan companies, ensuring compliance with timelines.
• Assist the Resolutions Manager with additional responsibilities and projects as assigned.
• Perform additional duties as assigned.

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED