Resolution Analyst

Bank of America•Chicago, IL

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Resolution Analyst plays a critical role in the Cyber Threat Defense Framework as an individual contributor responsible for identifying actions and owners for driving the resolution of cybersecurity risks impacting bank controls. This role will manage key relationships with action owners and work closely with the Cyber Threat Evaluation and Prevention organization to develop and implement strategies for mitigating cybersecurity risks. The Resolution Analyst will prioritize work effectively, collaborate across functions, and drive the discovery of opportunities to improve risk outcomes through data‑driven solutions. Additionally, this role will support the Resolution Lead in enhancing cyber defense capabilities by addressing threats, incidents, and issues across the bank.

Requirements

3 years of professional experience with information security controls
Strong data analysis skills with the ability to interpret and synthesize complex information
Strong communication and relationship management skills across technical and non‑technical stakeholders
Demonstrated ability to manage complex work and drive outcomes across multiple teams
Ambitious, disciplined, hardworking, resilient, and committed to continuous learning
Highly organized with strong project management and prioritization skills

Nice To Haves

Bachelor’s degree in Information Technology, Business Administration, or related field
Ability to work effectively with both technical and non‑technical business owners
Experience operating in cross‑functional or enterprise environments
Proficiency with Jira or similar workflow management tools

Responsibilities

Examine threat evaluation information and lead engagement with subject matter experts to identify actions to reduce risk through remediation efforts.
Reduce risk by driving and influencing remediation work in alignment with the known threat environment, ensuring effective and sustainable outcomes.
Work with relevant control owners and technology teams to understand and identify areas for improvement in the identification of and response to information security threats and incidents.
Translate complex technical findings into clear risk, control, and business impacts to support decision making.
Drive alignment across multiple stakeholders to ensure progress on risk reduction efforts in the absence of direct authority.
Provide guidance to colleagues to strengthen risk reduction and overall team effectiveness.