Resiliency Client Engagement, Vice President- Onsite
About The Position
The Resiliency Client Engagement, VP role supports Client Engagement Leads in the pursuit of operational resilience communication and engagement across State Street businesses, corporate resiliency and risk management programs, our clients, and our regulators. They will perform activities to support resiliency client engagement, for example leading and facilitating cross-functional efforts, providing consultation and guidance, developing and delivering client-facing and internal presentations, performing data mining and analysis, and responding to internal requests for client engagement support. This role requires effective communication, active listening and, organizational and analytical skills. The successful candidate must be able to engage with internal and external clients/stakeholders to convey the value and integrity of our resiliency programs. The team you will be joining is a part of the Enterprise Resiliency Office, responsible for the organization’s global resiliency program. The dedicated Client Engagement team partners across the organization and with clients to enhance transparency and communication around the continuous evolution of our resiliency posture, helping clients better understand how State Street prepares for and manages operational stress events.
Requirements
- Effective communication skills, including written, verbal and presentation skills
- Strong analytical skills and the ability to work with resiliency data
- Ability to interact with cross-organizational stakeholders
- Relationship building skills including teamwork and trustworthiness
- Project management skills, including the ability to lead a working group
- Relevant regulated financial service expertise
- Relevant experience in a similar role (e.g. operational resiliency, resiliency risk management, client-facing/ relationship management)
- Knowledge of relevant global operational resiliency regulations
- Minimum of 10-12 years of professional experience in a multinational, highly regulated financial services industry
- Experience working in a servicing business and/or a client centric organization
- Experience working with external auditors, regulators, and industry bodies.
Responsibilities
- Represent the Enterprise Resiliency Office to internal teams across the three lines of defense
- Engage with and guide internal client-facing and operational teams to prepare responses to client-initiated resiliency questions
- Support the needs of the Resiliency Client Engagement Leads
- Develop presentation materials and research, review and gather back up materials and information to support client engagement activities
- Develop standard, client-facing content, and materials
- Monitor client engagement metrics and support internal reporting needs
- Provide resiliency responses to RFP/DDQ requests, as needed
- Assist in the planning and organization of client-facing resiliency events
- Maintain awareness of current and emerging regulatory requirements, expectations, and resiliency best practices
Benefits
- our retirement savings plan (401K) with company match
- insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
- paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- access to our Employee Assistance Program
- incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
- eligibility for certain tax advantaged savings plans
- inclusive development opportunities
- flexible work-life support
- paid volunteer days
- vibrant employee networks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
