Residential Worker/Shelter Support Line
About The Position
The Salvation Army has served people in need in communities across Canada and Bermuda for over 130 years. Building on its roots as a Christian church, it helps over 2 million people annually by providing necessities like food, clothing, and shelter, and supporting individuals facing unemployment, addiction, and family challenges. The organization continually adapts to meet emerging needs and uphold its mission, vision, and values of hope, service, dignity, and stewardship. As a faith- and values-based organization, The Salvation Army welcomes and serves people of all backgrounds. This specific role, the Shelter Support Line Prevention and Diversion Worker (SSL) /Residential Worker, provides general information, books shelter beds, and offers confidential shelter options to individuals and families who have lost their housing or are at imminent risk of homelessness.
Requirements
- Completed high school, plus specialized courses of up to six (6) months (Addictions Facilities)
- Knowledge of Microsoft Office 365
- Comfortable working with, and developing, Spreadsheets using Excel
- Familiarity with housing supports on PEI
- Knowledgeable of the regions, counties, and rural areas of PEI
- More than three months but less than one year of prior related experience
- Experience with frontline work in a social service setting
- Universal precautions
- Immunization for Hepatitis B
- Vaccination against Tuberculosis
- Current Certification in First Aid/CPR
- Criminal Police Investigation Check (CPIC)
- Non-violent Crisis Intervention training
Nice To Haves
- An alternative level of education and experience may be acceptable.
Responsibilities
- Answer the SSL phone and complete callbacks
- Implement diversion strategies to prevent homelessness
- Accurately fill out intake forms
- Liaise with referral sources and other external agencies (e.g., child protection services, police, community organizations)
- Regularly communicate with emergency shelters (daily), housing navigator, landlords, and service providers
- Complete daily and monthly spreadsheets and reports
- Make appropriate referrals
- Liaison with hotel/motels
- Monitor the activities of the clients/residents and maintain availability for personal, practical and morale support; may include providing safe storage and recording of prescribed medications
- Accurately record day-to-day happenings using appropriate methods; maintain logbooks and complete occurrence reports
- Coordinate client care relating to security issues; doing bed checks
- May carry out inspection/security checks of property and grounds in accordance with policies and procedures
- Handle the admission, orientation and evaluation of clients’ understanding of rules; ensure ongoing enforcement of policies, which may include client discipline
- May serve as Receptionist for Shelter
- May prepare or provide simple meals for clients/residents
- Provide follow up and supports to clients accessing SSL options and resources
- Maintain office equipment
- Ongoing training and continuous learning
- Perform other duties as assigned
Benefits
- The Salvation Army will provide reasonable accommodation upon request.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
