Residential Support Worker_FT-Contract (Bargaining Unit Position)
About The Position
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient. Through a team oriented professional approach, the position provides support to the client to increase their independence, dignity and self-respect, in a safe and secure environment by working within a team-based environment, you will support clients in achieving greater independence, dignity, and well-being within a safe and supportive housing setting. York Region South Simcoe (YRSS) Supportive Housing Services provides support to individuals facing serious mental health challenges and homelessness, who might also experience substance use challenges. This program provides a range of supportive housing options across York Region and South Simcoe, either within LOFT owned houses/buildings or through head lease arrangements with private landlords. Each house or apartment, whether individual or shared, comes fully furnished and with support services attached. Our goal is to support clients to maintain housing stability and tenure in the community, in a manner that fosters self-worth and dignity. We offer a range of programming that meets the level of support needs or unique challenges of specific populations. These include small group living arrangements for those requiring minimal support, individual and shared accommodations, and staffed congregate settings for individuals needing daily support. Within that continuum, we also serve people with current involvement in the criminal justice system or those with several comorbid health issues.
Requirements
- A relevant degree/diploma in human services or a related field.
- At least 2+ years of experience working with the vulnerable populations.
- Knowledge of the challenges faced by clients including those experiencing mental health issues mental health, addictions, cognitive impairments, HIV/AIDS etc.
- Strong understanding of harm reduction and psychosocial rehabilitation principles.
- Strong crisis intervention, problem-solving, and conflict resolution abilities.
- Ability to build therapeutic relationships and collaborate with clients on goals and care plans.
- Experience working within multidisciplinary teams and facilitating group activities or meetings.
- Excellent interpersonal communication, and counselling skills to support clients in sensitive and complex situations.
- Effective organizational, time management, and analytical skills.
- Proficiency in computer systems, documentation, and record-keeping.
- A satisfactory vulnerable sector check (VSC) is also required.
Responsibilities
- Build strong, respectful relationships with clients, providing coaching and hands-on support in daily living activities such as personal care, medication management, meal preparation, budgeting, and maintaining a healthy lifestyle.
- Facilitate house meetings and group activities, support client engagement, assist with daily household operations, and ensure a safe, clean, and well-maintained living environment.
- Help clients navigate healthcare and social service systems, maintain community partnerships, and support or accompany clients to appointments as needed, including participation in 24 hour crisis support.
- Promote a psycho-social rehabilitation / recovery-oriented approach, including harm reduction, conflict resolution, and problem-solving to support positive shared living environments.
- Maintain accurate documentation, contribute to program planning and evaluation, support team communication, and assist with scheduling, training, and continuous improvement initiatives.
Benefits
- E-learning program available all year round
- Starting vacation time above minimum standard
- Additional paid personal and paid sick days
- Professional development budget available to help you nurture and shape your career
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
