Residential Suppoort Staff

SafeHouse Denver • Denver, CO

11d • $22 - $24 • Onsite

About The Position

Residential Support Staff provide as-needed coverage at SafeHouse Denver’s Emergency Shelter, primarily during weekends, holidays, overnight shifts, swing shifts, and other times when additional coverage is needed. This is an as-needed position and does not have guaranteed hours or a guaranteed schedule. Residential Support Staff select available shifts through a scheduling app based on organizational needs and their availability. To remain active on the Residential Support Staff roster, employees are expected to work at least one shift every three months. Residential Support Staff may work independently during portions of their shift and are expected to remain on-site for the entirety of the scheduled shift. Staff who are unable to fulfill a scheduled shift must follow SafeHouse Denver’s established call-off and on-call procedures.

Requirements

• Ability to respond calmly and effectively to crisis situations and changing priorities.
• Strong interpersonal, communication, de-escalation, and problem-solving skills.
• Ability to work independently while recognizing when supervisory or on-call support is needed.
• Ability to work effectively and respectfully with people from diverse backgrounds, identities, and lived experiences.
• Comfort using technology and electronic documentation systems.
• Ability to maintain professional boundaries, confidentiality, and sound judgment.
• Ability to work overnight, evening, weekend, and holiday shifts based on shifts voluntarily accepted by the employee.
• Ability to work independently while on shift.
• Ability to safely and regularly navigate stairs throughout the shift.
• Ability to lift and carry items associated with shelter operations; lifting will rarely exceed 50 pounds.

Nice To Haves

• At least one year of experience in trauma-responsive services, crisis intervention, human services, residential services, or a related setting.
• Experience with Microsoft Office and Apricot or another client-management system.
• Bilingual English/Spanish

Responsibilities

• Respond to callers accessing SafeHouse Denver’s 24-hour crisis line by providing trauma-responsive emotional support, crisis intervention, and de-escalation.
• Provide information and education related to domestic violence, trauma responses, coping strategies, and available resources.
• Support callers in identifying immediate needs, exploring options, and connecting with culturally responsive community resources and referrals.
• Support callers with individualized safety planning, including identifying potential risks and strategies for increasing safety.
• Screen callers seeking emergency shelter according to established procedures.
• Provide initial intake and orientation for new shelter residents when needed.
• Welcome new residents and orient them to the shelter, program, and community living environment.
• Identify immediate needs and connect residents with appropriate resources and supports.
• Provide safety planning, emotional support, de-escalation, and crisis intervention during the intake process.
• Complete required intake documentation.
• Provide short-term advocacy and crisis support to shelter residents.
• Help residents identify immediate priorities, options, and short-term goals.
• Provide information and education related to domestic violence, trauma responses, and coping strategies.
• Connect residents with appropriate resources and referrals.
• Communicate relevant information to Advocates and Shift Managers to support continuity and quality of services.
• Help maintain a safe, respectful, and trauma-responsive shelter environment.
• Support healthy community living through de-escalation, conflict management, problem-solving, and crisis intervention.
• Help residents understand shelter guidelines, expectations, and available supports.
• Facilitate house meetings when appropriate and within the scope of the role.
• Support residents with day-to-day needs, including access to food, personal items, and shelter supplies.
• Follow established safety, security, confidentiality, and emergency procedures.
• Remain attentive and responsive to the needs of residents and the shelter environment throughout the shift.
• Complete accurate, timely, and objective documentation in accordance with agency policies and procedures.
• Maintain appropriate resident records and complete required shift documentation.
• Communicate relevant information to incoming staff and members of the residential services team to support continuity of care.
• Work collaboratively with Shelter staff and other SafeHouse Denver programs to support coordinated services.
• Follow established policies, procedures, and supervisory direction.
• Identify and communicate safety concerns, service needs, and operational issues to the appropriate supervisor.
• Participate in required training and meetings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed