Residential Support Specialist

Maymont Homes•Atlanta, GA

1d•Onsite

About The Position

The Residential Support Specialist (Part-Time) is responsible for completing key field and operational tasks to support overall market performance. This position ensures a seamless transition from construction completion to resident move-in by maintaining high standards of quality, efficiency, and customer experience. The role supports property readiness through inspections, coordination, and issue resolution across multiple homes. It requires strong attention to detail, effective communication, and the ability to manage priorities in a fast-paced, field-based environment.

Requirements

High school diploma or equivalent required
Minimum of 2 years of experience in property management, maintenance, construction, or a related field
Strong organizational and time-management skills
Effective written and verbal communication skills
Analytical thinking and problem-solving ability
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Ability to learn and utilize mobile property inspection software
Strong attention to detail and ability to manage multiple tasks
Self-motivated with the ability to work independently and collaboratively
Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs
Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance)
Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions
Ability to work in various positions and access confined or elevated spaces as required
Ability to operate standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets)
Ability to communicate effectively in English, both verbally and in writing, as required for safe and effective job performance
Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision

Nice To Haves

Experience with MRI Software or similar property management systems
Familiarity with fair housing regulations and local real estate laws

Responsibilities

Conduct regular inspections of vacant homes to ensure properties are tour-ready and move-in ready
Perform light cleaning tasks as needed to maintain company standards
Perform basic maintenance tasks such as replacing smoke detector batteries, light bulbs, air filters, and reprogramming garage door remotes
Prepare homes for move-in by identifying outstanding issues, removing non-essential signage, rekeying locks, and installing permanent lockboxes
Assist with utility inspections and ensure services are appropriately transferred or maintained
Verify and address HOA, HUD, city, and other municipal inspections or code violations
Communicate effectively with cross-functional team members, using technology to capture photos, document inspections, and provide real-time updates from the field
Validate feedback from prospective tenants during property inspections
Serve as the first point of contact for reports of unauthorized occupants, potential scams, or property abandonment; document findings and coordinate next steps
Support overall market performance by maintaining property standards and readiness
Ensure adherence to applicable federal, state, and local regulations, including fair housing guidelines
Maintain accurate inspection documentation and reporting standards
Collaborate with local authorities when necessary and post legal notices in compliance with regulations
Represent the market as a witness in court proceedings related to rent disputes or lease violations, as needed
Maintain a professional and courteous demeanor in all interactions with residents, vendors, and team members
Perform additional duties as assigned by the supervisor or leadership team
Perform other duties as assigned to support business objectives