Residential Support Specialist

BLOCK INSTITUTE•New York, NY

5d•$22 - $22•Onsite

About The Position

The Workforce & Administrative Specialist supports workforce stability, payroll accuracy, purchasing coordination, and administrative compliance across Block Institute's Adult Residential Services programs. This role helps ensure residential programs maintain appropriate staffing coverage, timely payroll processing, accurate workforce records, and efficient ordering of program supplies, food, and operational resources. The position works closely with ARS leadership to support uninterrupted operations, budget-conscious purchasing, and documentation practices that align with agency standards, OPWDD expectations, and internal compliance requirements.

Requirements

An associate degree is required.
Minimum two (2) years of experience in staffing coordination, payroll administration, scheduling, administrative operations, or residential program support.
Proficiency in Microsoft Word, Excel, and general office technology.
Strong organizational, analytical, and communication skills.
Ability to manage multiple priorities, meet deadlines, and maintain accurate records.
Ability to handle confidential employee, payroll, and program information with discretion.
Strong attention to detail and commitment to documentation accuracy.
Ability to work collaboratively with program leadership, administrative teams, and direct support staff.

Nice To Haves

Bachelor's Degree preferred.
Experience in an OPWDD-funded, residential, healthcare, human services, or other regulated service environment is strongly preferred.
Experience with payroll systems, scheduling platforms, purchasing systems, workforce tracking tools, staffing patterns, overtime monitoring, compliance documentation, and audit preparation preferred.

Responsibilities

Coordinate daily staff callouts and assist with securing timely shift coverage across assigned residential programs.
Maintain approved staffing schedules, workforce rosters, and staffing pattern documentation.
Communicate staffing changes, coverage gaps, and scheduling concerns to appropriate ARS leadership.
Monitor staffing needs and support proactive planning to reduce uncovered shifts and operational disruption.
Compile, review, and submit payroll documentation in accordance with agency deadlines.
Verify attendance records for accuracy, completeness, and consistency with approved schedules.
Track and review overtime coding to support payroll accuracy and budget oversight.
Follow up on missing, incomplete, or inconsistent timekeeping documentation.
Maintain payroll-related records in an organized and audit-ready manner.
Process and track program supply, food, and operational orders within approved budget parameters.
Maintain accurate purchasing records, receipts, petty cash documentation, and related approvals.
Support timely ordering to ensure residential programs have necessary supplies for daily operations.
Identify purchasing concerns, supply delays, or budget-related issues and communicate them to leadership.
Track onboarding documentation, required training, credential compliance, and workforce-related records.
Maintain accurate administrative tracking tools for staffing, training, credentials, payroll, and purchasing.
Support compliance with OPWDD standards, agency policies, and internal documentation requirements.
Ensure records are complete, organized, confidential, and readily available for review or audit.
Provide administrative support to ARS leadership as needed.
Assist with preparing reports, tracking logs, schedules, spreadsheets, and operational summaries.
Communicate professionally with program leadership, direct support staff, administrative departments, and external vendors.
Promote organized, consistent, and accountable administrative practices across assigned programs.