Residential Supervisor | Full-Time (48694)

CHALLENGE ENTERPRISES OF NORTH FLORIDA INC•Orange Park, FL

1d•$62,000 - $62,000•Onsite

About The Position

Challenge Enterprises of North Florida, Inc. is seeking an experienced and compassionate Residential Supervisor to oversee the daily operations of two residential group homes serving individuals with intellectual and developmental disabilities. This leadership role is responsible for maintaining safe, person-centered services while supporting residents, supervising staff, and ensuring compliance with agency and regulatory standards. The Residential Supervisor works closely with administration, families, Waiver Support Coordinators, healthcare providers, and community partners. The position combines team leadership, direct care, case management, quality assurance, scheduling, financial oversight, documentation, and hands-on support in the homes.

Requirements

High school diploma or GED
At least 1 year of experience in a nonprofit human services setting supporting individuals with intellectual and developmental disabilities
Supervisory experience and demonstrated leadership ability
Valid driver’s license with an acceptable 3-year driving record
Ability to pass required local and Clearinghouse background screenings
Ability to complete required APD and agency training, including First Aid/CPR, Medication Administration and Validation, HIV/Infection Control, Zero Tolerance, Core Assurances, and person-centered practices
Ability to travel within the community, transport residents, attend appointments and training, and work a flexible schedule
Successful completion of the 60-day training period

Nice To Haves

Bachelor’s degree
At least 3 years of experience in nonprofit human services supporting individuals with intellectual and developmental disabilities
Experience with Therap, Paycom, iConnect, APD residential standards, Qlarant standards, or related compliance systems
Experience with group home operations, resident funds, budgets, licensing, and quality assurance

Responsibilities

Lead, coach, train, and support residential staff while promoting a positive and accountable team culture
Develop staff schedules that maintain required coverage and meet APD Staffing Calculator requirements
Review and approve timecards, manage time-off requests, and coordinate holiday coverage
Conduct monthly informal employee evaluations and provide positive and constructive feedback
Participate in interviewing, hiring, employee development, corrective action, and termination processes
Monitor staff interactions with residents and provide training, shadowing, and refresher instruction
Maintain an agency-issued phone and remain available for residential emergencies
Ensure residents receive respectful, person-centered support consistent with Support Plans and Implementation Plans
Work two direct-care shifts each week and assist with additional coverage to maintain continuity of care
Oversee residents’ physical, behavioral, emotional, and nutritional health needs
Arrange, attend, and provide transportation to medical appointments while advocating for residents and following provider instructions
Support residents during medical or behavioral crises, including emergency room or walk-in care visits
Promote meaningful community involvement, personal choice, independence, dignity, and quality of life
Develop monthly activity calendars based on resident preferences and appropriate community opportunities
Ensure compliance with Challenge Enterprises policies and all applicable CMS, AHCA, Qlarant, iBudget, and APD requirements
Review service authorizations, licensing records, Support Plan documentation, and required on-site records for accuracy and timeliness
Conduct routine home visits during daytime, evening, and weekend hours to monitor service quality
Complete monthly health and safety reviews, vehicle inspections, emergency supply checks, and first-aid kit reviews
Maintain resident emergency kits, annual personal disaster plans, and special-needs registry information
Report medication errors, critical and non-critical incidents, suspected abuse or neglect, and notices of non-compliance promptly
Develop and implement Quality Improvement Plans within required deadlines
Prepare for and participate in licensing reviews and audits by governing agencies
Use Therap and other approved systems to review daily documentation, T-Logs, S-Comms, and case notes
Conduct quality assurance reviews and prepare Quarterly Summaries, Annual Summaries, and Implementation Plans
Ensure required reports are sent to Waiver Support Coordinators and legal guardians and uploaded to iConnect within established timeframes
Participate in resident Support Plan meetings, case management meetings, and statewide quality assurance meetings
Maintain accurate Medication Administration Records, controlled medication counts, medication destruction records, and related health documentation
Manage resident funds and records, reconcile bank statements, verify receipts, oversee room-and-board payments, and support resident budgeting
Monitor the group home budget, Profit and Loss statements, General Ledger, staff petty cash, and reimbursement reports
Complete monthly billing, medication error, incident, health and safety, vehicle, and financial reports by established deadlines
Ensure each home is properly stocked with food, household goods, emergency supplies, and materials needed to follow approved menus
Coordinate repairs, maintain vehicle logs, and communicate operational concerns to the appropriate department
Maintain professional relationships with residents, families, guardians, staff, healthcare providers, Waiver Support Coordinators, and community partners
Represent the residential program professionally at meetings, trainings, agency functions, fundraising events, and community activities
Use clear verbal and written communication and maintain alternative communication methods, including basic signs, when appropriate
Attend management, budget development, Clay Safety Net, and Area 4 Family Care Council meetings
Perform additional duties assigned to support agency and residential program needs