Residential Supervisor Mental Health Programs

Prestera Health Services•Charleston, WV

2d•$51,300 - $0•Onsite

About The Position

The Residential Supervisor, Mental Health Programs provides day-to-day leadership and management of staff in assigned residential programs. The position ensures programs are operational and meet environmental protocols and policies; oversees daily consumer activities; orders supplies; supervises staff; and ensures program and staff schedules are followed. Direct services may be provided as needed. The supervisor conducts staff supervision and performance management, reviews documentation and video footage where available, maintains staff schedules, supports recruitment and onboarding, and ensures required training and reports are completed. The role requires familiarity with applicable center policies, licensing regulations, CARF standards, Medicaid, and other requirements governing service delivery. The position directly supervises residential program staff and may perform other duties as assigned by center leadership.

Requirements

High school diploma or GED and seven years of related experience required.
Valid driver's license and reliable transportation required.
Strong interpersonal skills for handling sensitive and confidential situations.
Ability to address crisis situations to prevent a higher level of intervention.
Strong written and verbal communication skills.
Strong time-management and organizational skills, with the ability to manage multiple tasks and meet deadlines.
Proficiency in Microsoft Office applications.
Ability to lift up to 25 pounds.
Maintain First Aid/CPR certification.
Maintain current crisis-prevention/intervention training.

Nice To Haves

At least one year of supervisory experience preferred.
Associate or bachelor's degree with two years of related experience preferred.

Responsibilities

Promote Service Excellence and apply process-improvement principles to improve care coordination.
Ensure assigned staff complete mandatory and agency-required training.
Conduct random chart reviews to verify documentation meets standards of care and agency policy.
Maintain at least a two-week work schedule for direct support professionals (DSPs) for each residential program.
Review available video footage weekly to verify staff perform duties according to training, policy, and protocol.
Provide clinical and administrative supervision, performance management and evaluation, and timekeeping oversight for assigned staff.
Participate in recruitment, interviewing, and onboarding of new employees.
Ensure assigned grant reports are accurate and submitted on time.
Maintain working knowledge of center policies and procedures, licensing regulations, CARF standards, Medicaid, and other governing requirements.
Prepare quality reports and correspondence.
Attend assigned departmental and center meetings and trainings.
Follow confidentiality, HIPAA, and risk-management policies and procedures, including completing incident reports.
Participate in related projects and other functional work as directed by center leadership.
Oversee day-to-day consumer activities, order supplies, and ensure program and staff schedules are followed.
Provide direct services as needed.
Perform other assignments and duties as determined by Prestera Center.