Residential Specialist

Services for the Underserved•New York, NY

9d•$35,000 - $40,000•Onsite

About The Position

S:US is seeking a Residential Specialist for its women's shelter in Manhattan, located on West 135th Street in New York, NY. The Residential Specialist provides a warm, compassionate welcome to new shelter residents and promotes person-centered services that support residents' independence. The role provides primary coverage in the building 24 hours a day, 7 days a week, year-round, and may require working independently and using sound judgment to ensure the safety of residents and the building.

Requirements

Associate degree in Human Services, or a high school diploma or GED with at least 3 years of social service experience.
Ability to learn and integrate a trauma-informed, client-centered approach using an anti-oppressive lens.
Ability to use neutral, nonjudgmental language when responding to residents' needs and requests.
Ability to be flexible with schedule as needed.
Ability to maintain professional maturity during crisis situations.
Sensitivity to and experience with and/or knowledge of homelessness, substance misuse, harm reduction, and working with disenfranchised communities, including LGBTQ people, people affected by HIV/AIDS, older adults, and individuals with mental health and developmental disabilities.

Nice To Haves

Effective written and oral communication skills.
Proficiency with computer-based programs and typing skills.
F80 and F02 certifications.
Basic First Aid certification.
Naloxone certification.
Valid driver's license.
Bilingual communication skills.
Food Handler license.

Responsibilities

Conduct scheduled rounds to help ensure residents' safety and wellbeing.
Enter activity-log information and shift notes accurately and promptly.
Complete admissions paperwork and provide initial orientation to the program.
Escort residents to services and activities outside the facility, including clinics, income maintenance centers, and housing referrals.
Meet with the Shift Supervisor for individual and group supervision.
Plan, implement, or research self-care and other social activities for residents, and conduct resident support groups.
Meet regularly with case managers to assist with assigned tasks.
Provide administrative support, including office coverage, telephone and clerical work, and food services.
Understand and follow emergency procedures, including fire drills.
Coordinate meals.
Attend job-related trainings and agency meetings as necessary.
Perform other duties as assigned by the Shift Supervisor and Program Director.