Residential Specialist

Services For The Underserved, Inc.•New York, NY

10d•$34,549 - $35,000•Onsite

About The Position

The Residential Specialist welcomes new shelter residents with compassion and provides person-centered services that support their independence. The role provides primary building coverage 24 hours a day, seven days a week, year-round. At times, the Specialist works independently and uses judgment to help ensure the safety of residents and the building. The position calls for empathy, honesty, humility, and integrity. The Residential Specialist conducts safety and well-being rounds; maintains activity logs, shift notes, and admissions paperwork; helps residents access services and activities outside the facility; and provides orientation, resident support groups, social activities, and meal coordination. The role also involves regular supervision and collaboration with case managers, administrative and food-service support, and following emergency procedures. The Specialist attends relevant trainings and agency meetings and performs other duties assigned by the Shift Supervisor or Program Director.

Requirements

Associate degree in Human Services, or a high school diploma or GED with at least 3 years of social service experience.
F-02 certification.
Security license required; it may be obtained within 6 months if hired.
Ability to learn and integrate a trauma-informed, client-centered approach using an anti-oppressive lens.
Use neutral and nonjudgmental language when responding to residents’ needs and requests.
Ability to be flexible with schedule as needed.
Ability to maintain professional maturity during crises.
Sensitivity and experience with and/or knowledge of homelessness, substance misuse, harm reduction, and work with disenfranchised communities, including LGBTQ people, people affected by HIV/AIDS, older adults, and individuals with mental health and developmental disabilities.

Nice To Haves

Effective written and oral communication skills.
Proficiency with computer-based programs and typing skills.
F-80 certification.
Basic First Aid.
Naloxone certification.
Valid driver’s license.
Bilingual communication skills.
Food Handler license.

Responsibilities

Conduct scheduled rounds to ensure residents’ safety and well-being.
Enter activity log information and shift notes accurately and promptly, and complete admissions paperwork.
Escort residents to services and activities outside the facility, including clinics, income maintenance centers, and housing referrals.
Meet with the Shift Supervisor for individual and group supervision.
Plan, implement, and/or research self-care and other social activities for residents.
Conduct resident support groups.
Meet regularly with case managers to assist with assigned tasks.
Provide initial orientation to the program.
Provide administrative support, including office coverage, telephone and clerical work, and food services.
Understand and follow emergency procedures, including fire drills.
Provide meal coordination.
Attend job-related trainings and agency meetings as necessary.
Perform other duties as assigned by the Shift Supervisor and Program Director.